Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of IT CSS WRAFT Delivery team, in this role, you will help ensure the stability, resiliency, and continuous improvement of business-critical applications supporting DTCC’s global financial market infrastructure. Leveraging deep production support expertise across AWS, PostgreSQL, Snowflake, IBM MQ, Linux, and related technologies, you will lead complex incident resolution, strengthen operational controls and disaster recovery readiness, and automate monitoring and support activities. Your work will reduce service disruption, mitigate operational risk, and enable secure, reliable, and modernized platforms for DTCC’s clients and business partners.
Your Primary Responsibilities:
Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and escalate to as needed
Validate and submit responses to requests for information from ongoing audits
Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
Identify and implement automation opportunities to reduce manual effort associated with application monitoring
Partner with development teams to provide input into the design and development stages of applications
Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
Minimum of
6+ years
of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related roles
Bachelor's degree and/or equivalent practical experience
Strong experience supporting a 24x7 production environment
Excellent analytical, troubleshooting, and problem-solving skills with the ability to lead complex incident investigations
Talents Needed for Success:
Amazon Web Services (AWS) experience REQUIRED
, including:
ECS
EC2
RDS PostgreSQL
AWS Glue
Kinesis
S3
CloudWatch Monitoring
IAM Security and Access Controls
Lambda (preferred)
Strong
PostgreSQL
administration and SQL experience
SQL query development and performance troubleshooting
Command-line database support
Monitoring and diagnostics
Experience supporting
Snowflake
data platforms
Experience with
IBM MQ
Queue Manager administration
Channel troubleshooting
Message flow analysis
Experience with
Autosys
scheduling and batch operations
Linux/Unix
administration and command-line experience
Experience troubleshooting file transfer solutions (SFTP, Managed File Transfer platforms)
Understanding of application integrations, APIs, middleware, and messaging platforms
Experience with log analysis and monitoring tools
Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing
Automation & AI
Strong willingness and aptitude to quickly adopt new technologies, including:
Generative AI tools
Microsoft Copilot
AI-assisted troubleshooting solutions
Experience leveraging AI to improve operational efficiency and incident response is highly desirable
Operational Excellence
Experience supporting Production, Disaster Recovery (DR), and Operational Resiliency testing
Experience performing root cause analysis and driving permanent corrective actions
Ability to lead or participate in Major Incident Management (MIM) calls
Experience with release management, change management, and production deployments
ITSM & Governance
Experience using ServiceNow or similar ITSM platforms for:
Incident Management
Change Management
Problem Management
Knowledge Management
Experience creating and maintaining technical documentation, runbooks, and support procedures
Understanding of audit, compliance, and operational risk requirements
Soft Skills
Excellent verbal and written communication skills
Ability to communicate effectively with business, development, infrastructure, and executive stakeholders
Strong ownership mindset with the ability to drive issues to resolution
Ability to prioritize multiple competing tasks in a fast-paced environment
Strong collaboration and teamwork skills
Work Schedule Requirements
Willingness to participate in:
On-call support rotations
Weekend support activities
Late-night maintenance windows
Disaster Recovery and Resiliency testing events
Ability to respond to production incidents during off-hours when required
Preferred Qualifications
Experience supporting:
Financial market infrastructure applications
Trade processing platforms
Data warehousing solutions
Real-time messaging systems
Experience with observability tools such as Splunk, Datadog, Dynatrace, or similar monitoring platforms
Experience working in Agile, DevOps, or SRE organizations
Understanding of cloud modernization and application migration initiatives
Key Success Factors
Rapid troubleshooting of complex production issues
Automation-first mindset
Continuous service improvement focus
Strong customer and stakeholder orientation
Ability to learn new technologies quickly and become a subject matter expert
Commitment to operational stability, resiliency, and platform modernization
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.