Lead Business Analyst

Business Analyst Lead / Product Owner

About the company

VinSmart Future (VSF) is Vingroup's technology company, formed by merging the Group's entire technology ecosystem. As a core driver of Vingroup's future growth, VSF is AI-first - with artificial intelligence as the foundation of everything we build. With a talented team of nearly 4,000 local and international technology experts, VSF focuses on creating high-utility technologies that enhance lives and connect data, models, and infrastructure to unlock new possibilities.

Responsibilities

• Act as the key liaison between business, operations, and technology teams to gather, analyze, and clarify business requirements.
• Analyze existing operational processes, identify bottlenecks, and propose optimization, automation, and digitalization solutions.
• Develop the product roadmap, define product scope, and prioritize features based on business objectives and user needs.
• Manage the Product Backlog and prepare Business Requirements, User Stories, Acceptance Criteria, process flows, and other related documentation.
• Collaborate closely with UI/UX Designers, Developers, QA Engineers, Data teams, and other stakeholders to ensure products are delivered according to requirements, timelines, and quality standards.
• Lead workshops, requirement-gathering sessions, backlog refinement, sprint planning, product reviews, and user acceptance testing.
• Monitor and evaluate product performance after implementation through operational metrics, business data, and user feedback.
• Coordinate, mentor, and review the deliverables of Business Analysts within the team.
• Proactively propose initiatives involving AI, data, workflow automation, and digital platforms to improve operational efficiency and customer experience.
• Support the full product lifecycle, from problem identification and solution design to implementation, adoption, and continuous improvement.
• Perform other product development and operational optimization responsibilities as assigned by management.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, Economics, Finance, or a related field.
• At least 4 years of experience as a Business Analyst, Product Owner, Product Manager, or in a similar role.
• Experience leading Business Analysts or independently managing complex products and projects involving multiple stakeholders.
• Strong product mindset with the ability to translate business problems into practical technology solutions.
• Proven experience in business process analysis, operational optimization, internal product development, or digital transformation.
• Strong proficiency in requirement analysis, process modeling, User Stories, Acceptance Criteria, and Product Backlog management.
• Ability to define product metrics, analyze data, and evaluate product and operational performance.
• Strong communication, presentation, stakeholder management, negotiation, and problem-solving skills.
• Proactive, adaptable, and capable of working effectively in a fast-paced and constantly evolving environment.
• Good English communication skills, with the ability to work with English documentation and international stakeholders.

Preferred Qualifications

• Experience working in technology companies, startups, or O2O business models.
• Experience in real estate, retail, e-commerce, CRM, sales operations, or business operations.
• Familiarity with Agile/Scrum, UI/UX, APIs, data platforms, AI, and workflow automation tools.
• Experience participating throughout the full product lifecycle, rather than working solely on documentation or outsourced projects.
• Experience developing internal platforms, operational systems, CRM solutions, or technology products supporting sales and business operations.

Working Hours

• 05 official working days at the office (Monday – Friday).
• 02 remote working days per month on Saturdays on a rotating schedule.

Work Location

• Technopark Building, Hanoi