Lead Cloud Integrations Engineer

The Role: 11:11 is looking for an experienced Lead Cloud Integrations Engineer in supporting and guaranteeing a positive migration experience for all 11:11 clients. This position is responsible for the planning, provisioning, migration and optimization of our organization’s cloud-based Customers. The Lead Cloud Integrations Engineer will drive customer success through effective integration and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Integrations. Responsibilities: Deliver migration services to meet 11:11 Systems’ integrations strategy to customers. Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate. Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team. Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems. Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc.  Practice extreme ownership of project ticket(s) within area of responsibility  Follow 11:11 Systems’ best practices for service management  Deliver superior customer service while maintaining professional relationships  Own ticket escalations and ensure that it is followed on a consistent basis. Ensure that migration-related incidents and problems are mitigated Collaborate with vendors for support needs. Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. All other duties as assigned Qualifications: Bachelor’s degree in a related field or equivalent work experience required. 4+ years recent experience as a technical, hands-on, enterprise VMware administrator.  Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).  Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures   Experience should include implementing and managing multiple virtual environments  Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.  Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS  4+ years of experience as a technical support representative with extensive hands-on troubleshooting  Excellent communicator, high energy, positive attitude, aptitude for professional growth  Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills  Ability to pursue positive outcomes for assigned tasks independently  Must be able to work in assigned country without a visa sponsorship. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation and Benefits at 11:11 Systems The base salary for this role ranges from $ 72,000 to $ 92,000. These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location. Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. Additional company-sponsored benefits include, but are not limited to: Comprehensive healthcare plan options Retirement plan with company match Life, other supplemental insurances Paid time off and company holidays New Parent Leave Wellness programs