Lead IT Adoption Manager

Lead IT Adoption Manager ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners. WHY ERNI is the best place to call HOME? 🏡 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING! Contract : there is always a project and opportunity for you. Personal Development and Travel Opportunities outside the Philippines. Baby Basket – to welcome your newborn to the ERNI family. Fruit Basket – boost of vitamins during hospitalization. Free snacks and coffee in the office 🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES Free Training with Certifications : Grow with us through technical and non-technical training. Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues. Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset. Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements. Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees. ⏱ FLEXIBILITY Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance. 🎉 EVENTS: We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events. 👋 What are our wishes? 💼 How can you contribute to the team? About the Role: The Lead Adoption Manager is responsible and accountable for creating and implementing adoption and change management strategies and plans that are in line with the evolving client Adoption and Change Management (ACM) Framework. These initiatives must ensure employee change readiness and ability, maximize adoption success, and minimize resistance in effectively using IT product solutions within the concerned user groups. This will include focusing on changes to business processes, systems and technology, job roles and organization structures to increase benefit realization, value creation and the achievement of the results and outcomes. The role will require coordination primarily with but not limited to the Business Product Owner / Manager and various teams within the IT Department (ITD). Additional requirements include providing direct support and coaching to all impacted stakeholders and when needed, to identified sponsors and management. This role might also require handling multiple initiatives at a given time. Assess how changes brought by digital transformation initiatives impact people. Prepare a change management approach as well as mapping of impacted groups to benefits and change impact analysis. Create an ACM plan with recommended activities that includes, but is not limited to training, communication, and adoption measurement. Lead the implementation of the ACM strategy/approach and plans. Mentor and guide other adoption managers and learning experts. Report on the ACM progress and challenges (if any). Scope of Work/Responsibilities Engage and collaborate with product owners and managers from business and ITD to achieve good understanding of what is required and expected from ACM. Assess the business change impact of IT initiatives or projects by conducting impact analysis, stakeholder analysis, and measuring the users’ readiness for change. Apply the ACM process and necessary tools in creating a strategy to support adoption of change and ensuring that the ACM strategy is aligned with important change initiatives undertaken by the organization. Work with the product owner / manager and business owner to integrate change management plans to the overall project plan Work closely with vendors on ACM deliverables and ensure these deliverables match client’s quality standards. Assign responsibilities and monitor the performance of ACM resources to products assigned. Conduct regular team meetings to ensure effective communication and collaboration. Develop and lead the implementation of ACM plans such as, but not limited to: (i) Sponsor Roadmap, (ii) Champion Engagement Plan, (iii) Coaching Plan, (iv) Communications Plan, (v) Learning Plan, (vi) Resistance Management Plan, (vii) Adoption Measuring and Monitoring Plan, and (viii) Rewards and Recognition Plan. As necessary, establish a network comprising Change Agents, Change Sponsors, and Departmental Change Champions, ensuring they are adequately prepared for their respective responsibilities. Engage and support the executive and business sponsors, managers, and departmental champions in the fulfillment of their roles as change agents. Identify potential areas of resistance to change and develop counter strategies to reduce doubts, uncertainties, and foster positive acceptance of changes. Recommend best approach to the development of instructional materials. Conduct coaching, briefing sessions, and communication activities. Maintain a close working relationship with coaching, learning, communications, digital capability, and support team members for successful implementation of change initiatives. Raise or elevate identified risks and issues related to ACM, including proposed action items to resolve the issue. Ensure Adoption/ACM plans are up-to-date and relevant. Mentor and guide other adoption managers and learning experts. Perform other tasks and ad hoc activities that may be assigned from time to time. Work Arrangement RTO 3x, WFH 2x a week 8:00 AM – 5:00 PM (Mon–Fri) Department Customer Experience Locations Metro Manila Remote status Hybrid Employment type Contract About ERNI Philippines We deliberately focus on what we know best. 18 Locations in 8 Countries 800+ Employees across the Globe ISO Certified