Lead, MarTech Capabilities - Next Best Action Engine

Become a part of our caring community We are looking for a strategic Marketing Technology Lead to guide the evolution of our Next Best Action (NBA) capabilities through scalable use of Adobe Journey Optimization (AJO) and dynamic content frameworks. You will sit at the intersection of marketing, data, and technology, ensuring personalized, context-aware customer engagement across channels. You will combine expertise in Adobe Experience Cloud with an understanding of decisioning, orchestration, and content personalization to deliver scalable and measurable customer journeys. Key Responsibilities Next Best Action Strategy & Execution: Design and operationalize Next Best Action frameworks applying behavioral, transactional, and contextual data Partner with marketing, product, and analytics teams to define decisioning logic, prioritization rules, and optimization strategies Adobe Journey Optimization (AJO) Enablement: Lead the implementation and scaling of Adobe Journey Optimization for real-time and batch-driven customer journeys Architect reusable journey patterns, templates, and decision nodes to support enterprise-wide adoption Ensure seamless integration between AJO, Adobe Experience Platform, and downstream activation channels Dynamic Content & Personalization: Develop and govern dynamic content strategies across email, push, web, and other digital touchpoints Design modular content frameworks that support personalization at scale Partner with creative and content teams to ensure efficient content production aligned with personalization needs Scalability & Operational Excellence: Establish best practices for scaling journey orchestration and content management Optimize campaign performance through testing, measurement, and iterative improvements Guide standardization and governance across journeys and content usage Data & Integration: Collaborate with data engineering and analytics teams to ensure data ingestion and availability Define data requirements for NBA Leverage AI/ML capabilities to enhance decisioning and personalization Stakeholder Collaboration: Guide communication between marketing, IT, data, and vendors Provide expertise on customer journey orchestration and personalization trends Mentor teams on AJO capabilities Use your skills to make an impact Required Qualifications 7+ years of experience in marketing technology, CRM, or customer engagement platforms Hands-on expertise with Adobe Journey Optimization and Adobe Experience Platform Experience with Next Best Action frameworks Experience designing dynamic content and personalization strategies Experience translating needs into scalable technical solutions Familiarity with APIs, data integration, and customer data platforms Familiarity with Adobe Experience Manager and/or digital asset management systems and content metadata Preferred Qualifications Experience with AI-driven decisioning and real-time personalization Knowledge of customer lifecycle marketing and omnichannel orchestration Background in regulated industries or complex enterprise environments Strong analytical mindset with experience using performance data to drive optimization Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-31-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.