Lead Project Manager

Join Clario, a part of Thermo Fisher Scientific and help shape the delivery of innovative electronic Clinical Outcome Assessment (eCOA) solutions that support clinical trials around the world. As a Lead Project Manager within our eCOA business unit, you will lead complex global studies while providing leadership, mentorship, and operational oversight to Project Management team members. You will serve as a strategic partner to sponsors and internal stakeholders, ensuring projects are delivered with excellence while driving operational consistency, team development, and exceptional customer experiences. This India-based role supports U.S. customers and project teams and requires regular working hours aligned with the U.S. East Coast (Eastern Time Zone). What We Offer Competitive pay and incentives. Provident fund and medical insurance. Engaging employee programs and local events. Modern office spaces and remote work flexibility. Opportunities for professional growth, leadership development, and career advancement within a global organization What You'll Be Doing Lead, mentor, and develop Project Management team members by fostering core competencies, professional growth, and career development opportunities. Ensure appropriate training, onboarding, and development activities are completed and documented in accordance with company standards. Review project documentation, system configurations, and study deliverables to ensure quality, consistency, and compliance with applicable SOPs and quality requirements. Conduct routine team meetings to facilitate communication, monitor workloads, provide operational guidance, and support forecasting activities. Track, analyze, and report key team performance metrics and operational indicators. Independently lead the planning, setup, monitoring, and closeout phases of complex eCOA studies and programs. Gather customer requirements and translate study needs into actionable plans for cross-functional operational teams. Develop, review, and maintain study documentation throughout the project lifecycle. Oversee the distribution, tracking, and management of study devices and associated equipment. Create, review, and distribute study reports, metrics, and communications to clients and internal stakeholders. Ensure proper archival of study data, documentation, and project records in accordance with company and regulatory requirements. Establish and manage customer expectations through proactive communication, strategic partnership, and stakeholder management. Monitor study timelines, milestones, and deliverables to ensure successful execution and client satisfaction. Manage financial aspects of assigned programs, including budget reviews, revenue forecasting, scope management, and invoice reconciliation activities. Identify project risks, develop mitigation strategies, and escalate issues appropriately to support successful project delivery. Lead internal and external discussions, negotiations, and stakeholder communications to support contractual obligations and project objectives. Apply structured problem-solving methodologies to address customer concerns, operational challenges, and project escalations. Maintain issue tracking documentation and ensure timely resolution of client and project-related concerns. Serve as a subject matter expert and operational resource for cross-functional teams and cross-trained personnel. Support strategic initiatives, operational readiness activities, new product introductions, and process improvement programs within the eCOA business unit. Present eCOA services and operational workflows during investigator meetings, site initiation meetings, business development discussions, and client presentations. Support departmental growth through training, coaching, onboarding, and mentoring of new Project Management team members. What We Look For Bachelor's degree and demonstrated Project Management expertise within the pharmaceutical, biotechnology, healthcare, clinical research, life sciences, or related industry. 5 to 10 years of experience in project management with increasing responsibility in clinical research, healthcare technology, or pharmaceutical services. Demonstrated experience leading, mentoring, coaching, and developing team members. Strong understanding of the drug development process and clinical trial lifecycle. Experience managing technology-enabled clinical trials, eCOA, ePRO, eConsent, RTSM/IRT, or related eClinical solutions is highly desirable. Proven ability to manage complex global studies, budgets, timelines, risks, and customer relationships simultaneously. Strong financial management capabilities, including forecasting, budget management, invoicing, and scope control. Excellent leadership, organizational, interpersonal, time management, and prioritization skills. Outstanding verbal and written communication skills with the ability to communicate effectively in English. Strong negotiation, stakeholder management, and problem-solving capabilities. Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams. Detail-oriented, customer-focused, and highly responsive in a fast-paced environment. Ability to influence decisions, drive operational excellence, and contribute to strategic business objectives. At Clario, a part of Thermo Fisher Scientific, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.