Lead Site Reliability Engineer (SRE)

About this role: We are seeking a Lead Site Reliability Engineer (SRE) to drive the reliability, performance, and operational excellence of Gartner's conference technology platforms and supporting infrastructure. You will lead the adoption of SRE best practices, champion observability and resilience initiatives, and partner with engineering teams to improve service reliability through automation, performance optimization, and chaos engineering. During live conferences, you will work closely with Network Operations, Application Development and Infrastructure teams to ensure the stability and performance of business-critical systems. Outside of event periods, you will focus on operational readiness, incident management, reliability improvements, capacity planning, and continuous optimization of our platforms and services. What you will do: Define and evolve SRE strategy, standards, and best practices across multiple application teams, not just execute against existing playbooks Act as the senior technical escalation point during major incidents, driving root-cause analysis on the most complex, cross-system issues and coordinating swat teams across globally distributed groups Partner with senior stakeholders (engineering leadership, architects, product owners) to define SLOs/SLIs and error budgets, and hold teams accountable to them over time Identify systemic opportunities to improve performance, scalability, and stability across the application portfolio, and drive the roadmap to address them Set the standard for dashboards, alerting posture, and observability strategy, and drive consistent adoption across teams Participate in operational support and on-call rotation shifts for supported systems and products. Available to work flexible hours as required to prepare for and/or to provide operational support of select events like major app releases or Gartner hosted conferences, ensuring coordination among globally distributed teams Resolve incidents in production and help triage the application/system issues and identify root causes or remediations to help restore services quickly Conduct blameless postmortems of incidents to identify solutions, including automation, to reduce the probability and/or impact of problem recurrence. Drive advancements in alerting posture Create dashboards and reports to communicate key metrics. Oversee, design, implement, and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams. Participate in continuous improvement in software quality and infrastructure, reliability, and resilience. Create templates, build, and maintain documentation for all assigned projects. Build and maintain performance testing frameworks, tools, and methodologies Identify opportunities to automate manual operational work (i.e., “toil”) using pipelines or by using new software or any other appropriate mechanisms Perform analytics on previous incidents to understand root causes and better predict and prevent future issues. Keep a proactive approach to spotting problems, areas for improvement, and performance of bottlenecks. Participate in system design consulting, platform management, capacity planning, and launch reviews. Design and implement chaos engineering principles with various application teams, so resilient patterns are designed and implemented. What you will need: Must Have Exceptional analytical, problem-solving skills, oral and written communication skills Excels in adapting to changing circumstances. Interested and capable in continuously learning new skills and technologies. Proven track record of setting technical direction, mentoring engineers, and influencing outcomes across teams without formal management authority Excels on incident and response management. Proficiency in troubleshooting, root-cause analysis and application design systems Strong command of SRE concepts (SLI/SLOs, error budgets) including designing frameworks other teams can adopt Strong knowledge of AWS cloud, specifically services such as EC2, EKS, API GW, Lambda, etc. or similar cloud technologies & services Experience with back-end technologies such as Java, .NET Core/C#, Spring, Golang, etc. Experience with client-side technologies such as NodeJS/ JavaScript / React jQuery Experience with building tools to automate production support activities that enable efficiency and productivity of Support teams Prior experience in working as a Cloud DevOps Engineer, Build & Release Engineer, System Administrator is preferred. Prior experience in Integrated Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments using Jenkins Strong experience with monitoring tools like Splunk and APM tools such as Dynatrace, New Relic, AppDynamics, etc. Advanced knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures. Proficient Operating Systems (Linux or Windows) background. Knowledge on CDNs such as Cloudflare, Akamai, CloudFront Exposure to Performance Engineering concepts Exposure to chaos testing or chaos engineering Skilled in collaborating with Dev/DBA/Architecture teams or other relevant teams and performing root cause analysis with good working knowledge of application, processes, operating system Who you are : Bachelor's degree in Computer Science, or related discipline, or equivalent work experience. 8+ years of information technology experience with 5+ years working on DevOps/SRE team or similar. Knowledge of Agile approaches to software development and ability to put key Agile principles into practice to deliver solutions incrementally. Excellent analytical thinking, interpersonal, oral, and written communication skills with strong ability to influence both IT and business partners. Ability to prioritize and manage work to critical project timelines in a fast-paced environment. Demonstrated experience in people management, team leadership, and fostering a positive team culture. Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles. #LI-NS4 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. 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