Lead, Talent Management

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Talent Program Operations Administer and support annual and on-going talent management projects and initiatives, including talent planning, performance management, succession planning, organizational talent reviews, assessments, digital credentials, coaching, global skills and career frameworks, talent cards, career development, and related employee development processes. Coordinate initiative plans, timelines, milestones, dependencies, communications, stakeholder engagement, change management activities, enablement materials, presentations, and checkpoints for talent projects and initiatives. Support process execution from intake through deployment and measurement, ensuring clear ownership, handoffs, service levels, escalation paths, and operational follow-through. Partner with Global Process Owners and Talent Partners to translate process design into repeatable execution, including documentation, templates, checklists, standard operating procedures, and governance routines. Support career job architecture and skills-based framework by aligning job profiles, skills, experiences, career paths, and business requirements to enable customer success across Finance, Legal, Marketing, CIO, Data Science and Technical Specialist functions. Anticipate execution risks, surface barriers, track decisions and action items, and help resolve operational issues so work progresses with consistency and accountability. Governance, Process Discipline & Execution Readiness Maintain operating cadences, project trackers for the work, and action plans that support predictable delivery across global talent and learning processes. Prepare materials for forums, leadership reviews, talent business reviews, and functional business reviews, ensuring leadership has decision-ready information. Support compliance, privacy, security, and data-handling expectations for talent processes, partnering with appropriate stakeholders when sensitive employee or talent data is involved. Help define, monitor, and improve operational measures such as milestone adherence, service levels, turnaround times, change plans, stakeholder feedback, and process effectiveness. Cross-Functional Collaboration Partner with Talent Partners, Global Process Owners, Talent Acquisition, Learning & Development, HR Shared Services, HR Business Partners, Total Rewards, People Analytics, Communications, Change Management, and business leaders to coordinate talent initiatives. Support organizational change initiatives through clear communications, presentations, stakeholder coordination, enablement planning, and follow-up. Serve as a connector across Talent teams, ensuring the right stakeholders are informed, consulted, and aligned on timelines, dependencies, handoffs, SLA’s and decisions. Recommend process improvements that enhance efficiency, reduce rework, improve user experience, and advance business outcomes. Systems, Tools & Operational Enablement Support the effective use of Workday, HCM platforms, reporting tools, collaboration tools, MyKyndryl knowledge articles, AI-enabled tools, and other technologies used to execute and scale talent processes. Build and maintain practical resources such as playbooks, process maps, FAQ’s knowledge articles, and training materials to help stakeholders execute consistently. Analytics & Reporting Develop, maintain, and quality-check dashboards, trackers, and reports related to project plans, process execution, talent planning, global skills and career planning, assessments, digital credentials, assessments, employee development, and leadership / executive development. Analyze data to identify trends, risks, gaps, and opportunities, and translate findings into clear, actionable insights for Talent leadership. Deliver executive-ready presentations and summaries using data, key metrics, and business context to support decision-making. Partner with Talent Insights, PWA, and Global Process Owners to improve quality, reporting consistency, execution, and visibility into talent process outcomes. Continuous Improvement Identify opportunities to automate, simplify, standardize, or streamline talent management processes and reduce manual effort using Artificial Intelligence. Document standard operating procedures, process maps, RACI inputs, escalations, and operational documentation to support consistency and continuity. Gather stakeholder feedback, monitor adoption and effectiveness, and recommend enhancements that improve scalability, reliability, and user experience. Stay current on talent management best practices, emerging technologies, AI-enabled ways of working, HR operations trends, and enterprise process improvement methods. Who You Are Required Qualifications Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, Information Systems, Analytics, or a related field. 4–7 years of progressive experience in Talent Management, HR Operations, Human Resources, People Operations, Organizational Development, Learning Operations, HR Technology, or a related discipline. Experience supporting enterprise talent processes such as talent planning, performance management, succession planning, assessments, digital credentials, career development, global skills and career frameworks, talent reviews, and employee development programs. Experience administering or supporting talent management processes within an HRIS or Human Capital Management (HCM) platform such as Workday, SAP SuccessFactors, Oracle HCM, or similar. Strong project coordination skills, including the ability to manage timelines, milestones, dependencies, meeting follow-ups, action items, and multiple priorities simultaneously. Strong presentation skills with experience using Excel and reporting or visualization tools to track progress, analyze trends, and prepare leadership-ready presentations. Comfortable working with AI-enabled tools, collaboration platforms, and HR technologies to improve efficiency, documentation, communications, and execution. Excellent written and verbal communication skills, including the ability to create clear presentations, stakeholder updates, process documentation, and summaries. Ability to work independently while collaborating effectively across cross-functional, global, and matrixed teams. Demonstrated attention to detail, sound judgment, confidentiality, and professionalism. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.