Lead Technical Architect – Salesforce Platform

Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, top workplace culture doesn’t happen overnight. It’s the result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Lead Technical Architect, Salesforce Platform at Marsh McLennan Agency. Marsh McLennan Agency provides industry-leading advisories and solutions that help clients navigate an increasingly complex world. We combine deep expertise, innovative thinking, and a commitment to excellence to deliver meaningful outcomes for our colleagues, clients, and communities. A day in the life. As our Lead Technical Architect, Salesforce Platform on the Salesforce team, you’ll provide hands-on technical leadership and architecture direction for Marsh McLennan Agency’s Salesforce ecosystem. You’ll partner closely with business stakeholders, platform leadership, administrators, developers, and enterprise technology teams to design scalable, secure, and sustainable Salesforce solutions. In this role, you will help shape and maintain the technical roadmap for MMA’s Salesforce platform, while providing architecture oversight across Sales Cloud, Service Cloud, Experience Cloud, Pardot / Marketing Cloud Account Engagement, integrations, workflow automation, reporting, and related platform capabilities. You’ll play a key role in strengthening Salesforce delivery by establishing technical standards, guiding solution design, reviewing configuration and code approaches, supporting DevOps and release management practices, and helping ensure the platform evolves in alignment with business needs and enterprise technology standards. This role is ideal for someone who can operate as both a strategic architecture partner and a hands-on technical leader — someone who can challenge assumptions, guide technical teams, mentor administrators and developers, and help bring structure, governance, and delivery discipline to a complex Salesforce environment. Our future colleague. We’d love to meet you if your professional track record includes these skills: Significant experience as a Salesforce Technical Architect or Lead Salesforce Architect in a complex enterprise environment. Strong hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Salesforce platform architecture. Experience translating business needs into scalable Salesforce solutions across configuration, Flow, Apex, Lightning Web Components, data model, security, reporting, and integrations. Demonstrated ability to define and govern Salesforce architecture standards, design patterns, naming conventions, release standards, and documentation expectations. Experience guiding Salesforce administrators, developers, consultants, vendors, and distributed delivery teams. Strong understanding of Salesforce security, sharing model, profiles, permission sets, roles, data quality, and platform performance considerations. Experience designing integrations between Salesforce and enterprise systems using APIs, middleware, event-driven patterns, or integration platforms such as MuleSoft. Familiarity with Salesforce DevOps, environment management, release management, deployment tools, and change control processes. Ability to review technical designs, challenge solution approaches, and ensure solutions are maintainable, scalable, and aligned with platform standards. Strong stakeholder management and communication skills, with the ability to explain technical tradeoffs in business terms. Experience partnering with delivery leads, product owners, business analysts, and QA/UAT stakeholders to support predictable solution delivery. Ability to identify technical debt, assess platform risk, and help prioritize modernization activities. These additional qualifications are a plus, but not required to apply: Salesforce certifications such as Application Architect, System Architect, Technical Architect, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, or Platform App Builder. Experience with Pardot / Marketing Cloud Account Engagement, CRMA, Tableau, Data Cloud, Agentforce, or related Salesforce ecosystem capabilities. Experience with Salesforce DevOps tools such as Flosum, Copado, Gearset, Azure DevOps, Jira, or similar platforms. Experience in insurance, brokerage, financial services, or regulated enterprise environments. Familiarity with Agile, Kanban, DevOps practices, SDLC governance, and enterprise change management. Experience working with onshore, offshore, nearshore, and vendor delivery models. Experience supporting workflow modernization, document management, portals, data standardization, or business process automation. We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure . Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan Agency and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-REMOTE The applicable base salary range for this role is $124,700 to $218,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: August 14, 2026