Lead Technical Architect, Web Performance - Professional Services

Shopify’s mission is to make commerce better for everyone. Our Web Performance Technical Architects makes commerce better for everyone by making storefronts faster, bounce less and convert more. Technical Architects have deep specialization in Web Performance. You will engage with the most important merchants on the platform providing sound direction, proof of concepts, and/or advice on how to speed up stores. Working directly with new and existing merchants, Technical Architects provide in-depth expertise in both long term projects and shorter term engagements. You will identify larger opportunities for performance gains and work with engineering to implement on the platform making an impact for merchants everywhere. Please Note - As part of the hiring process for this role you will be asked to debug performance issues live. If you are not comfortable doing this, please consider other roles. Key Responsibilities Support our global merchant base by speeding up their stores as part of paid engagements Contribute to the ongoing success of the WebPerf professional service practice through improving processes and tooling Provide merchants with best practice advice and direction based on your expertise Scale learnings from engagements to make Shopify better for all merchants Create thought leadership content to demonstrate expertise on https://performance.shopify.com/ Manage stakeholder expectations throughout engagements Provide ad-hoc technical and product feedback to various internal teams Engage with both technical and non-technical stakeholders across Product, Engineering, Customer Success, and Sales. Qualifications Experience of improving front end performance on large websites Ability to debug complex INP issues Expert level of experience in performance debugging using DevTools, Synthetic and RUM solutions Demonstrate ability to communicate effectively with Enterprise merchants Comfortable navigating and using GitHub Comfortable sharing their knowledge through speaking engagements and writing blogs Enjoy investigating and solving complex performance issues Nice to Have React/Remix experience Experience with Liquid or Shopify storefronts Contributions to open-source web performance tools or standards