Learning Advisor – Healthcare, Animal and Human
Full - Time - Remote
Job Summary
Edcetera is seeking a highly skilled and motivated Learning Advisor to engage with our healthcare students. The candidate will be responsible for helping students by providing product and service information and resolving technical issues. As a Learning Advisor, you will play a critical role in shaping the learning experience by ensuring positive engagement for our students, contributing to the greater Learning Advisory team, and collaborating and providing feedback to our cross-functional teams. The candidate who will succeed appreciates the challenge of multi-tasking while providing excellent service.
Key Responsibilities
- Provide information about the products and services
- Understand the technical aspects of our curriculum to advise our students
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Handle customer inquiries and complaints
- Develop and maintain a knowledge base of the evolving products and services
- Recommend other products and services while assisting customers
- Communicate customer feedback cross-functionally for product improvements
Skills and Qualifications
- 2+ years in customer service, sales, or other related fields
- Ability to build rapport with customers
- Adept at problem solving and finding solutions that meet both the business and customer needs
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Microsoft Office proficiency
- Experience with Salesforce and other customer solutions
Preferred Skills
- Experience working in a regulated field
- Experience working in education
- Experience With Slack and other internal communication methods
- Bilingual in Spanish
Compensation
- Starting at $20 per hour
- Benefits package, including Medical, Prescription, Dental, and Vision
- 401k with company match
- Work-life balance and flexible schedule options
- Vacation, sick time, and paid holidays, including your birthday
- Opportunities for professional growth and development
- Collaborative and supportive work environment
Company Overview
Edcetera provides continuing education, pre-licensing courses, and exam prep for licensed professionals. We are dedicated to our customer’s career success and committed to providing exceptional customer service. Our team of experts continuously reviews and updates our course content to bring the most accurate and up-to-date information to the people who need it most. We provide hundreds of courses to meet training needs, ranging from general industry training to state-specific standards to industry-related elective courses.
We are people from a variety of backgrounds working together to solve big problems. We achieve success when we can help our customers (or each other) learn and master new skills so they can, in turn, help others. We care for our customers and each other and strive to promote a community of belonging and innovation built on doing what is right and seeing the good in others and the world.
Edcetera takes pride in providing a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Interested?
If you meet the above qualifications and are excited about the opportunity to work in a dynamic and challenging environment, we encourage you to apply for this position.