Learning and Development Coordinator

Role Snapshot

• Location: Fully remote (United States)
• Team: People / Learning & Development (reporting to HR / People leadership)
• Type: Full-time 1099 until further notice
• Travel: Occasional, for team and customer/industry events

About HendrenAI

HendrenAI builds voice automation, AI agents, and large language model solutions purpose-built for the healthcare ecosystem. Our platform automates inbound and outbound workflows across pharmacy operations, scheduling, insurance verification, and billing, with deep integrations into pharmacy management systems (Liberty/RedSail) and leading EHR platforms (Epic, athenahealth). We operate on HIPAA-, SOC 2-, and HITECH-compliant infrastructure, and we serve pharmacies, health systems, and pharmaceutical companies.

Role Overview

We’re looking for a Learning & Development Coordinator who pairs strong instructional and

program-management skills with real pharmacy operations experience. In this role, you’ll design and

deliver the training that helps both our employees and our customers understand HendrenAI’s platform deeply — from new-hire onboarding to product enablement to customer education. Your background as a pharmacy technician is a core asset: it lets you translate between clinical/operational realities and our technology, and build training that resonates with the pharmacy staff and health system teams who use our product every day.

Core Responsibilities

• Design, build, and maintain training programs for employees and customers, including onboarding curricula, product enablement, and role-specific learning paths
• Develop learning content across formats — courses, articles, guides, job aids, videos, and webinars — that make HendrenAI’s applications easy to understand
• Coordinate and schedule training sessions, track completion and participation, and manage the learning calendar
• Administer the learning management system (LMS) and keep training materials current as the product evolves
• Translate pharmacy workflows and clinical context into clear, practical training that reflects how pharmacies and health systems actually operate
• Partner with product, customer success, and sales to keep enablement content accurate and aligned with the latest features and value propositions
• Gather feedback from learners, measure training effectiveness, and continuously improve programs
• Support customer-facing education efforts, helping customers and their staff adopt the platform confidently
• Maintain a well-organized library of training documentation and knowledge resources
• Help institutionalize internal knowledge by capturing best practices into repeatable, scalable training assets

Required Qualifications

• Pharmacy technician experience (certified pharmacy technician / CPhT strongly preferred), with hands-on familiarity with pharmacy workflows and operations
• 2+ years of experience in learning & development, training, enablement, education, or a comparable role (pharmacy training/onboarding experience counts)
• Strong ability to create clear, engaging learning content across written, visual, and video formats
• Excellent written and verbal communication skills, with the ability to explain complex concepts simply
• Highly organized and detail-oriented, able to manage multiple programs and deadlines
• Comfortable working in a fully remote, fast-paced environment and learning new technology quickly

Preferred Qualifications

• Certified Pharmacy Technician (CPhT) certification
• Experience with pharmacy management systems (Liberty/RedSail) or EHR platforms (Epic, athenahealth)
• Experience with LMS platforms and e-learning authoring tools (e.g., Articulate, Rise, Camtasia)
• Background in healthcare, health tech, or SaaS training and enablement
• Familiarity with healthcare compliance considerations (HIPAA, SOC 2, HITECH)
• Experience building training programs from the ground up at an early- or growth-stage company

Why HendrenAI

HendrenAI is bringing modern voice AI and agentic automation to a healthcare system still buried in manual administrative work. As L&D Coordinator, you’ll use your pharmacy expertise to shape how both our team and our customers learn and succeed with the platform. You’ll join with a proven product, real integrations, and enterprise-grade compliance already in place — with the ownership and upside that come from building the learning function early.