Learning & Development Specialist

About Nu Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Visit our Institutional Page About the Role We're looking for a Learning & Development Specialist to support L&D's company-wide operations and lead the construction of our AI First journey — rethinking how L&D works and how it shows up for every Nubanker, through data-informed decisions and products connected to real Nubanker needs. This role sits at the intersection of strategy and execution: part of the time is spent shaping what the next chapter of L&D looks like in an AI First world, and part of the time is spent making sure programs, data, and budget run with quality and speed today. You’ll be Responsible for L&D Operations at Scale: Develop and run L&D programs designed to reach all Nubankers, ensuring consistent quality and execution across audiences and geographies. Partner with L&D program owners to keep initiatives on track, resolving bottlenecks and unblocking delivery. AI First Journey: Help build and evolve L&D's AI First journey, rethinking how the team operates and how it delivers value to Nubankers. Explore, test, and bring in AI tools and workflows that make learning more personalized, scalable, and connected to Nubankers' real needs. Translate this new way of working into concrete products and solutions, not just concepts — working closely with stakeholders to validate what actually gets used. Data, Metrics & Budget: Own and evolve L&D's key metrics, building the reporting and dashboards needed for the team and leadership to make informed decisions. Support budget tracking and planning for L&D initiatives, ensuring spend is aligned with priorities and impact. Turn data into actionable insight — identifying trends, gaps, and opportunities to improve programs and prioritize investment. Stakeholder & Project Management: Manage multiple workstreams in parallel, balancing strategic projects with day-to-day execution demands. Build strong relationships with stakeholders across People and the business, aligning expectations and bringing them along through change. Drive projects end-to-end with clear ownership, timelines, and follow-through. What We're Looking For Someone Who Has Mid-to-senior background in Learning & Development, ideally at fintechs or technology companies. Strong stakeholder management skills, with experience influencing and aligning multiple stakeholders without formal authority. Solid project management skills — able to plan, prioritize, and deliver multiple initiatives with quality and agility. Genuine AI literacy and curiosity: comfortable using AI tools today and motivated to keep learning and experimenting with new ones. A balance of strategic thinking and execution — as comfortable shaping a new vision as making sure the details get done. Comfort working with data: able to build and interpret metrics and dashboards to support decision-making. Fluent in English. Knowledge of Spanish is desirable. Excellent communication and presentation skills, with the ability to bring people along a new way of working. Work Setup Location Sao Paulo, Brazil Work model Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. Office requirement 2 days per week at the office. Our Benefits Chance of earning equity at Nubank Food/ Meal Card (Vale-Refeição and/or Vale Alimentação) Public Transportation Commuting Benefit (Vale-Transporte) NuCare – Psychological, Financial and Legal Assistance Program Life Insurance Medical Plan Dental Plan NuLanguage – Language Course Program Nucleo - Our learning platform of courses Extended Parental Leave Daycare Allowance Parental Consultancy Work-from-home Allowance Gym Partnerships 30 days of paid vacation Relocation Assistance Package, if applicable Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.