Learning Technology Coordinator

Job Title: Learning Technology Coordinator

Duration: As soon as possible

Location: Remote

Languages: English

Description::

Context:

• The candidate will join a global Learning & Development technology environment during a transition period, providing operational support across the Learning Management System (SAP SuccessFactors Learning) and the Learning Experience Platform (Degreed/UCB RISE).
• The role focuses on ensuring smooth learning operations, supporting users and administrators, maintaining compliance documentation in a validated GxP environment, and collaborating with multiple stakeholders, vendors, and business teams.

Team Info:

• The candidate will primarily work within a small Digital Technology and Learning Technology ecosystem, collaborating closely with internal and external team members.
• The role also involves frequent interactions with business stakeholders, learning administrators, and external vendors/AMS partners.
• Strong teamwork and stakeholder management are important due to the number of interfaces involved.

Day to Day:

• Support SAP SuccessFactors Learning and UCB RISE (Degreed) operations.
• Manage learning-related tickets, requests, incidents, approvals, and escalations.
• Perform first-line troubleshooting and coordinate with technical experts when needed.
• Create and maintain user guides, job aids, training materials, and user communications.
• Deliver support and training to administrators and end users.
• Draft and update compliance documentation such as SOPs, URS, DIRA, and DFDs.
• Execute OQ/PQ testing activities, document evidence, and ensure GxP traceability.
• Follow up with vendors and AMS partners on open items, deliverables, and service levels.
• Maintain learning catalogs, content housekeeping, and learning pathways within the LXP.
• Support engagement initiatives, communications, and reporting activities.
• Contribute to continuous improvement by monitoring recurring issues and proposing solutions.

Years of Experience in the Position:

• Ideally 5–8 years of overall professional experience, but flexibility exists for the right candidate.
• Minimum 1–3 years of experience in Learning Technology, LMS/LXP administration, Learning Operations, or a similar role.
• At least 1–2 years of hands-on experience with SAP SuccessFactors Learning is expected.
• These requirements are all mandatory.

Must Have:

• Hands-on experience with SAP SuccessFactors Learning.
• Previous experience in a validated GxP environment.
• Pharmaceutical industry experience.
• Knowledge of GxP documentation and compliance processes (SOPs, URS, testing documentation, etc.).
• Experience with ticket management and user support activities.
• Strong organizational and prioritization skills.
• Ability to work autonomously and manage multiple tasks simultaneously.
• Problem-solving mindset with a proactive approach.
• Excellent written and verbal communication skills in English.
• Strong stakeholder management and teamwork capabilities.

Nice to Have:

• Experience with Degreed or another Learning Experience Platform (e.g., 360Learning).
• Experience with ServiceNow or another ITSM/ticketing tool.
• Experience with LMS implementations, integrations, or system administration.
• French language skills.
• Experience preparing training materials and delivering user training.
• Vendor management or AMS coordination experience.
• Advanced reporting and analytics exposure within learning platforms.

Work Model:

• Hybrid model preferred with 40% on site.
• Remote candidates can be considered for strong profiles (!! except candidates from the US, UK, DE and/or NL!!).
• Full-time preferred, but flexibility exists (including potential part-time arrangements) for the right candidate.
• CET time zone coverage required.