Learning Technology Deployment Specialist

Role Description PulseLearning is seeking an experienced Learning Technology Deployment Specialist to support the deployment and administration of digital learning solutions across a broad Learning Technology Ecosystem (LTE). This role is responsible for enabling the efficient, accurate, and consistent release of learning content across multiple learning technologies. The successful candidate will provide platform-agnostic consultation and end-to-end deployment support, translating learning and business requirements into coordinated release plans across learning management, media, content, virtual learning, survey/evaluation, and collaboration environments. Working closely with the deployment team and internal stakeholders, you will support deployment readiness, platform administration, quality assurance, reporting, governance, and post-release support. This is a hands-on role that requires strong technical learning-platform experience combined with stakeholder consultation, problem-solving, professional judgment, and the ability to work effectively across multiple technologies and priorities. Role Responsibilities Stakeholder Consultation and Deployment Planning Act as a trusted deployment advisor to project leads, instructional designers, subject matter experts, technology teams, and learning stakeholders. Lead discovery and consultation meetings to understand learning solution requirements, timelines, dependencies, approvals, risks, and success measures. Review content release intake information to ensure requirements are complete and accurate before deployment. Translate learning and business requirements into practical deployment plans and actions. Identify incomplete, unclear, or conflicting requirements and work constructively with stakeholders to resolve them. Apply professional judgment when recommending practical solutions, options, and trade-offs. Document decisions, actions, and follow-ups and communicate progress clearly and efficiently. Learning Content Deployment and Release Management Manage the end-to-end deployment lifecycle, including intake, readiness review, configuration, testing, approval, publication, and closure. Deploy or coordinate digital learning content across multiple technology environments, including LMS platforms, media solutions, SharePoint or other content portals, and collaboration tools. Configure learning objects, curricula or pathways, media assets, pages, links, permissions, metadata, audiences, dates, and completion requirements, as applicable. Coordinate source files, translations, accessibility requirements, assessments, evaluations, and supporting resources in preparation for release. Perform pre-release and post-release quality validation. Troubleshoot and resolve deployment issues within the scope of the role and escalate technical issues when appropriate. Maintain accurate and auditable records of deployment decisions, approvals, testing, and completion. Virtual Classroom and Learning Event Administration Create and administer virtual classroom sessions using approved enterprise platforms. Configure facilitator and producer access, participant settings, invitations, engagement features, and supporting learning materials. Partner with facilitators and producers to confirm session readiness and support rehearsals where required. Support polls, quizzes, knowledge checks, attendance tracking, and participant engagement activities. Extract and reconcile attendance and interaction data and prepare completion information for downstream processing when automated integration is unavailable. Troubleshoot virtual learning issues and coordinate escalation to technical support where necessary. Surveys, Evaluation and Reporting Create and validate survey and evaluation links based on the intended audience, learning modality, and measurement requirements. Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms. Review data for completeness and accuracy, investigate discrepancies, and clearly document limitations. Consolidate information from multiple sources using approved and repeatable processes. Prepare clear reporting outputs and summaries for stakeholders. Maintain reporting schedules, templates, and instructions to support consistency and self-service. Quality, Governance and Documentation Apply established requirements relating to naming conventions, metadata, version control, accessibility, privacy, security, records management, and release readiness. Complete quality assurance checks and maintain supporting evidence. Monitor shared intake channels and deployment mailboxes, triage requests, assign ownership, and support timely responses. Escalate quality, security, privacy, accessibility, or operational risks appropriately. Maintain deployment guides, job aids, FAQs, templates, knowledge repositories, and onboarding materials. Contribute to testing, release readiness, issue investigation, and operational acceptance of new or enhanced learning technologies. Identify recurring issues and contribute to improvements in processes, controls, guidance, and stakeholder education. Continuous Improvement and AI Enablement Use Microsoft 365 Copilot and approved AI or automation tools to improve efficiency and consistency while maintaining accountability for accuracy, confidentiality, quality, and final decisions. Use AI-assisted tools, where appropriate, to support meeting preparation, consultation summaries, meeting notes, action items, status updates, document reviews, and reporting. Use approved AI tools to help identify missing or inconsistent information and support quality reviews. Support the organization and reconciliation of reporting data while ensuring appropriate human review. Use approved source materials to support the development or updating of job aids, FAQs, and process documentation. Identify repetitive tasks that may benefit from AI or automation and contribute to testing and documenting safe, repeatable improvements. Ensure all AI-assisted outputs are appropriately reviewed and validated before use. Team Leadership and Ways of Working Lead deployment meetings, stakeholder consultations, readiness reviews, and retrospectives. Establish clear agendas, decisions, owners, actions, and follow-ups. Take initiative, anticipate requirements, and work across platform boundaries to resolve learner and stakeholder issues. Contribute to capacity planning and priority discussions, raising constraints and risks early and recommending solutions. Collaborate effectively across functions, platforms, and time zones. Contribute to an inclusive, collaborative, and learning-focused team environment through knowledge sharing and constructive feedback. Required Education and Qualifications Relevant post-secondary education in Learning and Development, Education, Learning Technology, Information Technology, Business, Communications, or a related field; or equivalent relevant professional experience. Required Skills and Experience Minimum of three years of experience in learning technologies, digital learning operations, learning deployment, LMS administration, or a closely related field. Demonstrated hands-on experience deploying and administering learning content across more than one type of technology , such as: Learning Management Systems (LMS) Media solutions SharePoint or other content portals Virtual classroom platforms Survey or evaluation tools Collaboration environments Experience supporting end-to-end learning releases , including requirements gathering, configuration, testing, quality assurance, publication, reporting, and issue resolution. Experience consulting with stakeholders and translating business or learning requirements into practical deployment activities. Demonstrated ability to lead working meetings, consultations, and deployment discussions. Working knowledge of digital learning modalities, content standards, metadata, accessibility, privacy, permissions, and reporting concepts. Practical experience using Microsoft 365 and Copilot, or comparable AI-assisted productivity tools , in a responsible and quality-controlled manner. Strong problem-solving and critical-thinking skills with the ability to identify root causes and recommend practical solutions. Excellent attention to detail and the ability to identify inconsistencies and dependencies before release. Strong communication and interpersonal skills with the ability to explain technical or process requirements to varied audiences. Strong planning, organization, and prioritization skills with the ability to manage multiple releases, dependencies, and urgent requests. Demonstrated initiative, accountability, and professional judgment, including knowing when issues require escalation. Strong learning agility and the ability to quickly develop proficiency in new technologies, platforms, features, and operating models. Ability to collaborate effectively with cross-functional and geographically dispersed teams. Employment Details Employment Type: Independent Contractor – Fixed-Term Contract Location: Canada – Remote Hours: 37.5 hours per week Contract Duration: Approximately fdcv months, with potential for extension Travel: Not required