Leave Management Administrator

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership. Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter. Our Newest Opportunity: Essential Duties and Responsibilities (include but are not limited to): Handle the day-to-day LOA administration for clients by supporting both the Account Manager and/or LOA Analyst on the specific needs related to that account. Provide timely reports and feedback as it relates to the status of the leave for the client and/or Account Manager. Manage incoming emails for the team shared inbox and prioritize, respond, and sort accordingly. Courteously answer inbound team phone calls and provide a high level of customer service with accurate and helpful information to each caller. Provide excellent service and timely responses for all potential leave inquiries with specific guidance regarding the process and education as it relates to job protection and wage replacement options during the absence. Process applicable disability claims forms efficiently and effectively with the related disability carrier and provide necessary updates to the impacted individuals. Effectively support all LOA administration cases to include general administration and compliance with Federal, State and local regulations related to leaves including FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company specific leave policies. Assist with the onboarding process of new clients by attending the implementation meetings, reviewing company policies, and gathering the necessary information needed to properly set up the new client. Work with LOA Analyst to configure system based on client’s programs and policies, including reviewing and inputting historical data when applicable. Participate in and support the team with specific projects as it relates to leave administration and compliance. Work closely with all LOA team members to provide assistance with leave policies, processes and specific employee scenarios that may need additional attention. Assist with the interactive process and proper documentation as it relates to ADA accommodations. Prepare and review necessary LOA reports for client as requested or scheduled. Attend educational webinars and workshops to continue to stay up to date on the changing environment of leave of absence administration. Qualifications, Skills and Requirements: Demonstrates ability to maintain high level of confidentiality, flexibility and effectively prioritize and multi-task a variety of responsibilities. Learns quickly and displays a sense of urgency and exceptional communication skills (oral and written) with a desire to build long, lasting relationships. Innovative, adaptable team player able to adjust focus and attend quickly to changes in team and client priorities. Sound judgment that is consistent with standards, practices, policies, procedures, regulations, or government (Federal and State) law. Detail oriented with strong research and analytical skills and the interest in continued growth and learning. The ability to develop rapport well and work with a variety of personalities at all levels throughout the firm. Is reliable and works well independently to efficiently and effectively complete all assigned responsibilities. Education, Training and Experience: 1-3 years of experience with Human Resources, benefits and/or leave of absence administration with a middle-to larger sized employer. Proven experience working in a fast-paced, professional environment with a numerous deadlines and competing priorities. Strong technology experience in systems such as benefit administration, payroll or HRIS reporting. Knowledge of Federal, State and local regulations related to employer compliance and specifically the legal aspects of leave of absence administration. Excellent proficiency with Microsoft Office Products and with a focus on Excel reporting functionalities. Ability to speak and write in Spanish a plus. The typical base pay range for this role is: $20 - $30 an hour Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here . Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francisco City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. In short, we believe in hiring the most qualified applicant for the position, regardless of background. This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed. OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow. If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you. Thank you for your interest in joining the OneDigital team!