Leaves Client Technology Leader - Virtual

Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. We invite you to join our team! Learn more at careers.alight.com . About the Role The Leaves Client Technology Leader serves as the primary technical authority for a portfolio of leave administration clients, bringing deep expertise in leave plan design, systems configuration, and the Software Development Life Cycle (SDLC). This role is accountable for the end-to-end delivery of all client technology initiatives, including configuration, development, integrations, testing, deployments, defect remediation, and post-production stabilization. The Client Technology Leader partners with delivery leaders and technical teams to translate business requirements into technology solutions while fostering a culture of continuous improvement, operational excellence, and colleague development. Key Responsibilities Technology Strategy & Delivery Leadership Lead the integrated delivery plans including planning, prioritization, and execution of all client technology initiatives, including client requested changes, enhancements, defect resolution, regulatory changes, and strategic improvement projects. Apply Agile and SDLC methodologies to ensure efficient delivery, high-quality outcomes, and strong project governance. Oversee implementation and deployment activities across all technical workstreams, proactively managing risks, dependencies, timelines, and priorities throughout the project lifecycle. Ensure technical solutions align with established best practices while meeting client requirements. Break complex initiatives into executable work packages and coordinate assignment to appropriate teams. Monitor dependencies, critical path activities, competing priorities, and delivery risks to ensure successful execution. Establish visibility into delivery status, backlog health, resource constraints, and implementation readiness. Client Solutioning & Technical Expertise Serve as the subject matter expert on leave administration systems, client leave plan requirements, and technical solution design. Partner with clients, delivery teams, and third-party vendors to develop innovative and scalable solutions for complex business challenges. Translate business rules and operational requirements into detailed technical specifications and system configurations. Support client acceptance testing and implementation readiness activities to ensure successful solution adoption. Evaluate requested client customization against product standards, scalability considerations, existing capabilities, and long-term supportability. Partner with governance and review boards to recommend approval, rejection, redesign, or prioritization of solution requests. Stakeholder & Partner Collaboration Build strong relationships with internal and external stakeholders, providing consultative guidance on technical capabilities, risks, and opportunities. Influence decision-making and drive alignment across cross-functional teams to achieve business and client objectives. Lead a matrixed delivery model consisting of Product, Engineering, Configuration, Testing, Integration, and Offshore delivery resources. Coordinate work across domestic and global delivery teams, ensuring priorities, timelines, quality expectations, and client commitments remain aligned. Maximize utilization of offshore configuration and integration resources while maintaining accountability for overall delivery outcomes. People Leadership & Talent Development Coach and mentor colleagues on system analysis, configuration, testing methodologies, and problem-solving techniques. Provide technical leadership and support across teams, extending expertise beyond assigned clients to address critical business priorities. Foster a culture of learning, accountability, collaboration, and continuous professional growth. Continuous Improvement & Innovation Champion continuous improvement initiatives that enhance quality, efficiency, scalability, and client experience. Identify process optimization opportunities and lead the development of innovative solutions that drive measurable business value. Promote operational excellence through standardization, best practice adoption, and proactive knowledge sharing across the organization. Success Measures On-time delivery of client configuration, integration, development, and deployment commitments. Strong client satisfaction and partnership outcomes. Reduced defect rates, rework, and improved system stability. Healthy backlog management and predictable delivery performance. Successful execution of complex implementations, technical transformations, and stabilization efforts. Effective utilization of onshore and offshore delivery resources. Growth and development of technical talent across the organization. Measurable improvements in delivery efficiency, quality, scalability, and forecasting accuracy. Required Qualifications Deep knowledge of Leave Administration products, plan design, configuration, business processes, and operational workflows. Demonstrated experience leading configuration and technology delivery within a Leave Administration or related benefits environment. Experience coordinating work across Product, Engineering, Configuration, Testing, and Operations teams. Experience managing delivery through Agile and SDLC methodologies. Proven ability to drive resolution of complex delivery challenges involving multiple teams and dependencies. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 90,000.00 USD Maximum : 12,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.