Legal Customer Service Representative (Help Desk) Hybrid

We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you! ** Legal Customer Service Representative ** Training (Weeks 1–6): 100% remote from home. Training Hours: 9:00 AM EST to 6:00 PM EST. Post-Training: You will transition to a permanent hybrid routine (splitting days between home and the office) Location: You must still live within a commutable distance to Lower Manhattan for the hybrid phase. We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The perfect fit for this role is an organized, proactive multi-tasker who enjoys staying busy. If you love a friendly team culture and excel in a high-energy setting, you will thrive here. Key Responsibilities Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone. Working with collections agencies via phone to obtain documentation of settlements. Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. Uploading these documents to our system. Other ad hoc tasks as needed. This is a heavy client facing role in a call center structure. Skills, Knowledge and Expertise Minimum of (1-2) years office support experience. Possess superior organizational and time-management skills. Must be computer literate: Ability to easily learn the Firm’s case management software. Highest ethical standards and professional integrity. Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties. Fluent in Spanish a plus. Experience with Salesforce a plus. Benefits Compensation is competitive and commensurate with expertise and previous experience (Hybrid ) Work Environment Training & Guidance Medical, Dental & Vision Benefits 401K Benefits with Employer Match (Pre-tax) - Transit Benefits Paid Time Off - (PTO) Business Casual Dress Code