Legal Customer Service Representative (Hybrid Role)

• Location: New York (Hybrid – Monday & Friday work-from-home) • Hours: 9:00 AM – 6:00 PM • Pay Rate: $23.00 per hour • Training: Paid 6-week training period (follows the hybrid schedule) • Location: You must still live within a commutable distance to Lower Manhattan for the hybrid phase. We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you! Legal Customer Service Representative We’re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. We offer an exceptional opportunity for a dedicated individual looking to thrive in a fast-paced environment while gaining valuable expertise and growing with our firm. Key Responsibilities Managing (high-volume) client interactions within a structured call center environment. Use Salesforce CRM software to facilitate the process of responding to clients’ concerns via phone. Working with collections agencies via phone to obtain documentation of settlements. Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. Uploading these documents to our system. Other ad hoc tasks as needed. Skills, Knowledge and Expertise Minimum of (1-2) year office support experience. Possess superior organizational and time-management skills. Must be computer literate: Ability to easily learn the Firm’s case management software. Highest ethical standards and professional integrity. Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties. Fluent in Spanish a plus. Experience with Salesforce a plus. Benefits Compensation is competitive and commensurate with expertise and previous experience (Hybrid Work) Environment Training & Guidance Medical, Dental & Vision Benefits 401K Benefits with Employer Match Pre-tax Transit Benefits Paid Time Off (PTO) Business Casual Dress Code An incredible team of smart and supportive people! This Firm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the United States.