Legal Outbound Caller - 1432 - Chile

Legal Outbound Caller - 1432 - Chile Join a U.S. personal injury firm as a Legal Outbound Caller, handling calls, opening claims, and keeping cases moving with accuracy and urgency. APPLY IN 60 SECONDS We usually respond within three days About the client: Our client is a boutique personal injury law firm that focuses on providing a high-touch, personalized experience. They prioritize exceptional customer service and empathy, ensuring every client feels supported from the very first interaction. About the role: We are seeking a highly reliable, communicative, and efficient Legal Outbound Caller who has experience in admin and who can handle outbound communications and claims initiation. This role is crucial for keeping operations moving smoothly by proactively contacting insurance companies to open new claims and collaborating with clients to gather necessary, accurate documentation. This is the right role for an assertive, detail-oriented professional who excels on the phone and can independently navigate insurance bureaucracies; it is not the right role for someone who is hesitant on outbound calls or lacks the diligence required to follow up consistently. The ideal candidate will possess exceptional English skills, a strong work ethic, and the ability to represent the firm professionally to both corporate entities and clients during sensitive situations. US Law firm experience is preferred. What you’ll be doing: Conduct high-volume outbound calls to insurance companies to open up and initiate new legal claims. Contact clients proactively to gather missing information, documentation, and specific details required to successfully kickstart their claims. Maintain clear, meticulous, and accurate records of all communications, follow-ups, and claim statuses within the firm’s tracking systems. Navigate insurance protocols efficiently to minimize delays in the claim-opening process. Provide a supportive, professional, and clear communication experience for inbound clients during the intake phase. Balance phone-heavy tasks with timely administrative follow-ups to ensure no claim stalls in the initial stage. Who are we looking for? 1-2+ years of experience in customer service, call center environments, telephonic intake, or administrative support (legal background is a major plus). Proven track record of high reliability, excellent attendance, and strong time management. Comfort and confidence in handling consistent outbound phone calls throughout the workday. Fluency in Spanish and English (spoken and written). Strong organizational skills with the ability to manage multiple calls and tasks simultaneously. Experience using CloudLex, Filevine, Clio, or similar legal case management systems. Position: Legal Outbound Caller Remote Status: Fully Remote Preferred Location: Latin America Working Hours: 9 am - 6 pm EST Holidays: US Federal Holidays Salary: USD 800 - USD 1200 Internal Job ID: 1432 Department Operations Locations Chile Remote status Fully Remote Monthly salary $800 - $1,000 Employment type Full-time Chile Work from anywhere All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere. Market beating compensation We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market. No degrees needed Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have. Workplace & culture Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally. About Bionic Talent Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages. With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team. Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.