Legal Support Representative

Only applicants from Colombia will be considered.

Remote Work Opportunity: Grow Your Career from Home at PeopleBlue Virtual Assistants. We connect top Latin American talent with high-growth companies in the United States. We offer more than just a position; we provide a space where your personal, professional, and economic development truly matters. Whether you are looking for part-time or full-time roles, we have a place for you.

Role Overview

As a Legal Support Representative, you'll manage client inquiries across phone, email, chat, and SMS—handling multiple calls simultaneously, logging case updates, and proactively following up with clients throughout their legal journey. This fast-paced, high-volume role requires strong bilingual communication (English/Spanish), sharp multitasking skills, and the judgment to know when to escalate.

Key Responsibilities

• Client Inquiry Management: Manage client inquiries via phone, email, chat, SMS, and social media, ensuring a positive, professional, and efficient client experience.
• Call Handling: Handle inbound and outbound calls—often multiple simultaneously—logging and classifying each interaction (e.g., transfer, inquiry, follow-up).
• Issue Escalation: Address client concerns and escalate complex or sensitive case issues to the appropriate attorney or department.
• Case Status Follow-Up: Proactively follow up with clients regarding ongoing cases and pending requests, keeping them informed throughout the process.
• Records Maintenance: Maintain and update client records and case documentation accurately within systems such as INSZoom or Docketwise.
• Service Issue Prevention: Identify potential service issues before they escalate and initiate proactive solutions to protect the client experience.
• Compliance & Best Practices: Stay current on company policies, procedures, and service standards; support ad hoc administrative tasks and projects as assigned

Requirements

• Customer Service Experience (Mandatory): 1+ year of experience as a receptionist or in a customer service role, ideally within a US-based company.
• Call Handling Knowledge: Prior experience handling inbound and outbound calls, with familiarity logging and categorizing interactions.
• Strong Attention to Detail: High attention to detail, with the ability to accurately document and track client records and case information.
• Bilingual Proficiency: Fluent in both English and Spanish, with strong written and verbal communication skills (English proficiency at a minimum C1 level).
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly and empathetically to clients.
• Adaptability: Comfortable managing multiple client interactions simultaneously in a fast-paced, high-volume environment.
• Technical Skills: Experience with INSZoom or Docketwise is a plus.

Remote Work Requirements

• Private, noise-free workspace (mandatory for confidential client calls)
• Internet speed: 25–50 Mbps
• Computer: Windows 10+ or updated macOS, Minimum 8 GB RAM
• USB noise-canceling headset

PeopleBlue Recruitment Process

At PeopleBlue, we follow a structured process to ensure each candidate aligns with our clients' profiles and culture. Our steps include:

1. Initial HR Interview

We assess your general profile, experience, motivations, and availability.

2. Psychometric Assessment

We apply tests to understand your competencies, work style, and personality traits.

3. Employment Reference Check

We verify your experience with former employers or supervisors.

4. Operations Team Interview

We validate your technical skills, communication abilities, and English proficiency (if applicable).

5. Client Interview

We coordinate an interview with the hiring company.

6. Contract Signing

We formalize your onboarding as a Virtual Assistant.