Letter Operations Program Manager

About OncoHealth OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the physical, mental, and financial complexities of cancer through technology enabled services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types. About the Role The Letter Operations Program Manager serves as a critical bridge between Operations, Technology, Compliance, and Client Success to drive the modernization and scalability of letter generation capabilities, with a primary focus on advancing the V2 architecture and supporting NewUM migration. The position is responsible for bringing structure, clarity, and prioritization to a highly complex, cross-client body of work, ensuring both operational effectiveness and regulatory compliance. This individual will lead efforts to assess current-state processes, define a forward-looking technical roadmap, and standardize workflows across implementations and live environments. In addition, the role acts as a key client-facing partner, supporting letter requirements and ensuring consistency in delivery and communication. Success in this position requires strong project management discipline, technical fluency, and the ability to align diverse stakeholders around shared priorities. Ultimately, this role ensures that letter solutions are durable, scalable, compliant, and positioned to support enterprise growth. Primary Responsibilities Compliance Oversight & Governance Work with Compliance team to summarize existing compliance letter requirements by LOB, state and plan. Create a plan and methodology to assess risk areas and points of potential divergence for current letters from requirements and best practices. Leverage prioritized gap analysis to prioritize engineering requests for remediation of issues with current letter templates. Define a go-forward process for aligning compliance updates with Client Success communications, Engineering intake and prioritization and operational adoption. Client-Facing Support Serve as the primary resource for client letter-related requests and guidance. Lead client meetings to facilitate letter creation, updates, and remediation. Ensure consistency of approach across new implementations and existing clients. Cross-Client Prioritization & Alignment Organize and prioritize letter-related requests across all clients. Align with Client Success, Operations, and Technology teams to confirm priorities. Maintain transparency and documentation of prioritization decisions. Current-State Assessment & Technical Roadmap Develop a deep understanding of current V1 and V2 letter solutions, documenting strengths, limitations, and pain points. In partnership with Operations, Product and Engineering teams, create a prioritized roadmap for the V2 architecture that supports and aligns with NewUM migration. Technical Competency & Intake Management Develop technical proficiency in V2 letter architecture. Evaluate and classify change requests, using T-shirt sizing. Maintain a centralized log of letter requests, tracking status, prioritization, and dependencies. User Acceptance Testing (UAT) Signoff (10%) Define a standardized UAT signoff process for letter updates. Support both tech-enabled and manual UAT workflows. Ensure thorough validation and auditability before production release. About You Bachelor’s degree required. Master’s degree (MBA, MHA or similar) strongly preferred. Certification: PMP certification strongly preferred. PROSCI. Typical years of experience are 5-7 years in a related field. Project management and business analysis skills Systems/Tools: Project management solutions. About the Location OncoHealth is committed to remote, hybrid or in office work options. The majority of the team will be remote or in hybrid work arrangements with offices in Atlanta, GA and Guaynabo, PR. We are open to employees nationwide but work primarily in the Eastern and Central Time Zones. Our Culture Taking ownership of quick action, critically thinking through the needs, and working well with others are key competencies of team member success. Our leadership is dedicated to building a culture based on respect, clinical excellence, innovation – all with a focused mission of putting patients first! We offer a full benefit package on your first day, along with a company bonus. You may visit or work from our very modern and engaging offices, and experience a fun, collaborative environment where social activities and community events matter. We enjoy being together! OncoHealth is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. The Opportunity The cost of cancer related medical services and prescription drugs in the United States is expected to reach $246 billion by 2030. OncoHealth has enjoyed rapid growth over the past 3 years and seeks smart, collaborative people to join its team. We have just under 250 team members, so we can move swiftly but precisely to the market needs of our customers. Strongly backed financially by Arsenal Capital Partners & McKesson Corporation, we remain in an investment and growth mode. This means we are open-minded to how we get the work done – now is the perfect time to talk to us! Our Current Solutions Through the use of OncoHealth's utilization management system, OneUM , our customers can use a single e-Prior Authorization portal for all oncology drug request and treatments. Our system improves quality of care, reduces provider abrasion and gives health plans visibility into the total cost of oncology treatment. OncoHealth offers Oncology Insights Pro , an analytic software solution that enables health plans to use data and analytics to improve oncology programs. Using real world data, our engineers normalize data to create analytic dashboards with drill down compatibilities. The data is the paired with expert guidance providing the strategies an insight needed to keep up with the continuing evolving cancer treatment landscape. OncoHealth offers Pharmacy Consulting services to health plans and pharmaceutical companies. New cancer treatments are entering the market at an unrelenting pace. Since 2018, the FDA approved 121 new cancer applications including 49 novel cancer drug entities. Our Board-Certified Oncology Pharmacologists can help health plans update drug policies, offer utilization management and formulary advice, and development training for staff. OncoHealth's latest offering is Iris , a digital telehealth platform that delivers personalized, oncology-specific support to navigate the physical symptoms and emotional challenges caused by cancer and cancer treatment. Powered by technology, staffed 24X7, and delivered with empathy, Iris allows patients to connect with trained oncology experts and receive personalized, oncology-specific telehealth support.