Level 1 Help Desk Technician (Remote)

About The Auctus Group LLC Who we are: We’re big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We’ve been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work . Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that. Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if: you like a fast-paced environment, you thrive with change and development, you like giving feedback, you’re a team player, you love learning/sleuthing, you’re big on accountability. Position Summary We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role is responsible for providing first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams. The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service-oriented mindset. Key Responsibilities Provide first-level support for hardware, software, and account-related issues Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks Escalate advanced technical issues to senior IT staff when necessary Document tickets, troubleshooting steps, and resolutions accurately Assist with workstation setup, device imaging, inventory tracking, and equipment deployment Support remote employees using remote access and support tools Maintain awareness of HIPAA and security best practices when handling systems and user data Deliver excellent customer service and maintain professionalism during high-pressure situations Qualifications 1–3 years of prior IT help desk or technical support experience Experience supporting Microsoft 365 environments Familiarity with Windows and macOS troubleshooting Basic understanding of networking concepts, VPNs, printers, and endpoint devices Strong communication and organizational skills Ability to prioritize tasks and manage multiple requests simultaneously Experience with ticketing systems and remote support tools preferred Preferred Qualifications Experience in healthcare or medical billing environments Familiarity with HIPAA-compliant environments Exposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms CompTIA A+, Network+, or equivalent certifications preferred What Success Looks Like Provides responsive and professional technical support Builds trust with internal teams through reliability and communication Helps improve onboarding, documentation, and operational efficiency Contributes positively to company culture and team collaboration