Level 2, Estate Administrator - Proposals

Posted Tuesday, September 8, 2026 at 8:00 AM What We Do: As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges. What We Value: At Bromwich+Smith, putting people first isn’t just an idea — it is embedded in our purpose and values and is central to our daily operations. This also means putting our employees first and supporting them. Our values include: People Come First, Committed in Heart and Mind, Succeed Together, Own It, Find a Better Way, and Do the Right Thing. Level II, Estate Administrator – Proposals Location: Downtown Calgary or Remote Reports To: Manager, Proposal Services Employment Type: Full-Time, Permanent What You’ll Do As a Level II, Estate Administrator – Proposals , you will be responsible for administering Consumer Proposal files and proactively resolving proposal-related matters while ensuring files are managed accurately, efficiently, and in accordance with regulatory requirements. You will work closely with clients, creditors, and internal team members and act as a knowledgeable resource for Level I Estate Administrators. You will use your understanding of insolvency procedures and sound judgment to resolve routine and moderately complex issues, while escalating more complex matters when needed. Key Accountabilities Proposal Administration Administer Division II Consumer Proposal files in accordance with the Bankruptcy and Insolvency Act (BIA) and applicable Office of the Superintendent of Bankruptcy (OSB) Directives . Ensure filing, reporting, review, revival, annulment, and amendment requirements are completed accurately and within required timelines. Document proposal administration activities in accordance with Bromwich+Smith processes and best practices. Use Proposal Administration dashboards and other internal tools to monitor estate files, client performance, arrears, and file status. Follow up with clients regarding missed payments, NSFs, arrears, and other outstanding requirements. Review and verify information for accuracy, privacy, and regulatory compliance. Process and maintain client and estate information using applicable insolvency software. Coordinate with internal teams to confirm creditor claims, voting information, and other details required to progress files. Subject Matter Expertise & Support Provide day-to-day guidance and support to Level I Estate Administrators on routine proposal administration matters. Apply technical knowledge and judgment to identify issues and recommend appropriate solutions. Escalate complex, unusual, or ambiguous matters to Senior Estate Administrators or leadership. Support timely resolution of client and creditor questions. Identify opportunities to improve workflows, tools, and administrative processes. Contribute to a collaborative team environment by sharing knowledge and supporting consistent practices. This role may also be required to complete other duties as assigned. Ideal Candidate Qualifications Education Post-secondary education in business administration, finance, accounting, legal administration, or a related field is considered an asset. Relevant insolvency training or industry education is considered an asset. Experience Previous experience administering Consumer Proposal or insolvency files . Experience working with the Bankruptcy and Insolvency Act, OSB Directives, or regulated administrative processes. Experience communicating directly with clients regarding account status, payments, documentation, or file requirements. Previous experience supporting or providing guidance to junior team members is considered an asset. Functional Competencies Strong knowledge of Consumer Proposal administration processes. Strong attention to detail and ability to maintain accurate documentation. Ability to interpret procedures, regulations, and established guidelines. Strong problem-solving skills with the ability to determine when escalation is required. Strong organization and time-management skills with the ability to manage multiple files and deadlines. Professional and compassionate communication skills when working with clients experiencing financial difficulty. Ability to work collaboratively across teams. Comfortable using dashboards, case-management systems, insolvency software, and other digital tools. Commitment to confidentiality, privacy, compliance, and delivering high-quality client service. Why Should You Apply? You will be part of a growing and dynamic Insolvency firm. We offer on-the-job training with opportunities for growth and professional development. We offer a competitive base salary plus performance-based incentives. We offer amazing health, dental, vision, and paramedical benefits, a generous Flexible Spending Account, and a company matching group savings program. We have great time-off policies that include wellness days and paid vacation time. To protect our people, brand, and assets, as part of our selection process, all candidates must clear a criminal background check. B+S is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and a better experience for our clients. Whatever your identity, we will give your application fair consideration.