level cloud engineer career path to design solutions autonomy

Level 2 Cloud Engineer – Career path to design/solutions, Autonomy, $65,000 Houston, TX $55,000 - $65,000 About Level II Engineer – Managed Services This MSP is opening a second office after adding a wave of new SMB and mid-sized clients over the last 12 months, particularly in professional services, multi-location businesses, and companies that have outgrown informal IT support. Leadership has been tightening up process, standardizing client environments, and building more consistency across onboarding, cloud rollout, and infrastructure upgrades so they can scale cleanly into this next chapter. That growth is creating the need for additional Level II Engineers who can help with client-facing engineering work today while getting exposure to light projects, design discussions, and rollout planning that can lead into Project Engineering or Service Operations. The Level II Engineer will work across Microsoft environments, cloud initiatives, infrastructure improvements, and day-to-day client engineering needs. It is a good fit for someone who wants to keep growing technically while moving toward a role with more ownership in projects and how client environments are shaped over time. IT Support Engineer Level 2 (MSP/ConnectWise) Technology & Responsibilities: Serve as an escalation point on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365, and Azure Troubleshoot workstation software and hardware Perform hardware upgrades and swaps Support the back office and application services Maintain backup and recovery procedures for network systems Treating our clients and your team with professionalism, respect, patience and care Maintaining excellent communication with clients and your team to ensure tickets are properly handled, and clients are well-informed of ticket progress Mentoring/coaching Service Desk SAs on escalated tickets so they can better handle similar issues moving forward IT Support Engineer Level 2 (MSP/ConnectWise) Benefits: Health, Dental, and Vision Insurance 401(k) with company match Three weeks of PTO PTO and Paid Holidays Certification Reimbursement Hybrid WFH after onboarding Location Houston, TX Salary $55,000 - $65,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Houston, TX Job ID: BW8229 Published Date : April 6, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston