level service desk engineer hybrid

Level 2 Service Desk Engineer – Hybrid Schaumburg, IL $65,000 - $75,000 About We’re hiring a Level 2 Service Desk Engineer to join a fast-paced, people-focused Managed Service Provider that serves a wide variety of clients—ranging from small businesses to government agencies. This is an exciting opportunity for someone who thrives on solving complex IT challenges, enjoys supporting end users, and wants to continue building their technical skillset in a collaborative and growth-oriented environment. This role is ideal for someone who takes pride in delivering exceptional service, knows how to handle tickets independently, and is passionate about continuous learning in a modern MSP setting. What You’ll Do: Respond to support requests and troubleshoot end-user issues remotely Troubleshoot hardware, networks, and desktop environments Install, update, and maintain operating systems, applications, and antivirus tools Support Windows 10 and Server environments (2012/2016/2019) Manage Active Directory and assist with Microsoft 365 or Google Workspace environments Partner with senior engineers to resolve more advanced issues Document issues clearly and escalate when appropriate What We’re Looking For: Proven experience in IT support or help desk environments Previous MSP experience strongly preferred Hands-on with Microsoft technologies : Windows 10, AD, Server 2012–2019 Familiarity with Office 365, Google Workspace , and cloud-based tools a plus Excellent communication skills and professionalism with clients Self-starter with strong time management and problem-solving abilities Patience, empathy, and a desire to educate end users Perks & Benefits: Salary $65,000-$75,000 Comprehensive onboarding and ongoing training Strong career growth and promotion potential Health, dental & vision plans with employer participation 401(k) with employer match 15 days of PTO from day one Work-from-home flexibility after training 100% employer-paid short/long-term disability & life insurance Weekly team lunches + company outings and events If you’re looking for a role where your skills matter, your growth is prioritized, and you’re part of a supportive team that genuinely enjoys working together—this could be the perfect next step in your IT career. #SB222 Location Schaumburg, IL Salary $65,000 - $75,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Schaumburg, IL Job ID: BW1787 Published Date : August 15, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston