Licensed Customer Service Representative

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Paid time off Job Description The Licensed Customer Service Representative plays a vital role in delivering the exceptional service our clients expect from Tower Insurance. This position is responsible for providing prompt, accurate, and professional support to our clients while maintaining compliance with agency and carrier guidelines. By building trusted relationships, resolving service needs efficiently, and supporting the service team, this role contributes directly to client retention, operational excellence, and the continued growth of the agency. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Serve as the primary point of contact for client service requests via phone, email, and agency communication platforms. Process policy changes, endorsements, certificates, cancellations, reinstatements, renewals, and billing inquiries. Maintain accurate and complete client records within HawkSoft. Review policies for accuracy and identify opportunities to improve coverage or enhance the client experience. Communicate with insurance carriers to resolve underwriting, billing, and policy servicing matters. Schedule follow-up activities and proactively manage open service requests. Support producers by delivering exceptional ongoing service to existing clients. Follow all agency workflows, documented procedures, and carrier compliance requirements. Contribute to a positive team environment by communicating proactively and assisting teammates when needed. Qualifications Active Property & Casualty Insurance License (required) 2+ years of insurance customer service experience preferred Experience servicing personal and/or commercial insurance accounts Experience using HawkSoft or comparable agency management systems preferred Strong written and verbal communication skills Excellent organizational and time management abilities Proficiency with Microsoft Office 365 Comfortable learning new technology and agency systems This is a remote position. Compensation: $22.00 - $25.00 per hour YOUR FUTURE as an Independent Insurance Agent Starts Here If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice! IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.