Lifecycle Manager

Qualifications: Proven experience in renewals management. Strong analytical skills with advanced Excel proficiency. In-depth knowledge of IT equipment, data center configurations, and DC manufacturers (NetApp, Dell, HPE, Fortinet, Palo Alto, Cisco, etc.). In-depth knowledge of Software licensing (Microsoft, Splunk, Tenable, etc.) Experience with data analysis and reporting. Excellent communication and interpersonal skills. Ability to work collaboratively across different departments. Preferred Qualifications: Analytics background. Experience with CRM and ERP systems. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $100,000.00 to $120,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. If you have any questions or concerns about this posting, please email [email protected] World Wide Technology is an Equal Opportunity Employer. #LI-MM1 Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What will you be doing? We are seeking a highly motivated Lifecycle Manager to join our team. This role is crucial in driving revenue growth and customer satisfaction through effective renewal management. The ideal candidate will possess a strong understanding of the IT industry, excellent analytical skills, and a proven ability to build and maintain customer relationships. Responsibilities: Own the entire renewal lifecycle, including forecasting, negotiation, and closing deals. Collaborate with sales and customer success teams to identify upsell and cross-sell opportunities. Develop and maintain accurate renewal forecasts, metrics reporting, and process workflows. Analyze customer data to identify trends and opportunities for improvement. Implement process enhancements to improve renewal efficiency and customer experience. Become an expert in co-terming and renewal consolidation strategies. Maintain accurate customer records, including licenses, software expiration dates, and contact information within both internal tools and OEM portals. Manage order statuses, updates, and drop-shipments. Manage vendor relationships and resolve licensing and support issues.