Linux/Unix OS Operations

Role Summary

As a Level 1 Linux/Unix Operations Engineer, you will provide operational support for Linux/Unix server environments across on-premises and cloud platforms. You will work closely with customers and cross-functional infrastructure teams to ensure the stability, availability, and performance of critical systems. This role is part of a global 24x7 support organization with team members based in Denmark, India, and the Philippines.

Key Responsibilities

• Provide Level 1 operational support for Linux/Unix server environments in both on-premises and cloud infrastructures.
• Monitor, investigate, and resolve incidents, alerts, events, service requests, and change activities related to Linux/Unix operating systems.
• Perform routine system administration tasks, including OS patching, security updates, and operating system upgrades.
• Adhere to Aeven and customer policies, operational standards, and established procedures to ensure service quality and compliance.
• Collaborate with cross-functional infrastructure teams, including Network, Identity & Access Management (UAM), Backup & Fileshare, Virtualization, Database, and Cloud Services, to support projects and troubleshoot complex issues.
• Proactively identify potential risks, recurring issues, and opportunities for service improvement, and recommend appropriate solutions.
• Develop, maintain, and enhance operational documentation, standard operating procedures (SOPs), and process workflows related to Linux/Unix administration.
• Participate in knowledge-sharing initiatives and contribute to the continuous improvement of operational practices.

Required Skills and Qualifications

• Strong foundation in Linux/Unix operating systems and server administration.
• Minimum of 2 years of hands-on experience supporting Linux/Unix systems in a production environment.
• Experience working with IT Service Management (ITSM) platforms, preferably ServiceNow.
• Ability to independently identify, troubleshoot, and resolve common Linux/Unix operating system issues.
• Capable of performing routine patching, maintenance activities, and operating system upgrades with minimal supervision.
• Understanding of system monitoring, log analysis, and incident management processes.
• Knowledge of scripting and automation technologies (e.g., Bash, Python, Ansible, Shell Scripting) is considered an advantage.
• Strong analytical, problem-solving, and communication skills.

Work Schedule and Expectations

• The Manila-based team primarily covers graveyard and early morning shifts:
• 8:00 PM to 5:00 AM
• 4:00 AM to 1:00 PM (inclusive of a 1-hour break)
• Shift schedules may rotate periodically based on business requirements and team growth.
• Work-from-home arrangements are supported for the designated shift schedules. However, occasional onsite attendance may be required during customer visits or business-critical activities.
• A commitment to continuous learning, professional development, and technical upskilling is expected.
• Demonstrate a proactive mindset, strong sense of ownership, responsiveness, collaboration, and respect for colleagues and customers.
• Maintain curiosity and a continuous improvement mindset while adhering to operational standards, security requirements, and best practices.

Preferred Attributes

• Customer-focused and service-oriented approach.
• Ability to work effectively in a global, multicultural, and 24x7 support environment.
• Strong attention to detail and commitment to operational excellence.
• Willingness to learn new technologies and take on increasing responsibilities as part of career growth.

Others:

• Only those applicants who already have the right to live and work in the Philippines are eligible to apply for this role.

Work Schedule

Employees will be expected to adhere to a flexible hybrid work schedule, with a required presence in the office for 2 days per week, allowing for customization of work hours within a specified morning or mid-shift time frame.

Candidate Experience

At Aeven, we value every job applicant and prioritize our candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Three interview rounds:

First round: Interview with SMEs and potentially a colleague. Feedback within 1 week.

Second Round: Interview with Hiring Manager. Feedback within 1 week.

Potential Third Round: Interview with Global (Denmark) Manager. Feedback within 1 week.

Successful candidates will receive feedback and job offers directly from Human Resources.

Company Overview

Our business was born at 28 years old. We earned our experience as part of Denmark’s foremost IT infrastructure specialist. Now we’re ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we’d clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we’re on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We’re here to provide digital infrastructure that helps companies and institutions steer a straight course. “With Aeven, wherever you’re going, we’re here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive”. - Henrik Bodskov, CEO

Read more about AEVEN: www.aevengroup.com

If you possess the requisite qualifications and experience and are eager to embrace this challenge, please submit a personal message outlining your suitability for the position, along with your CV/resume, to our HR Senior Specialist, Seth Leis ([email protected]), who welcomes any inquiries you may have.

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:

Competitive Compensation

Clothing & Laundry Allowance

Communication Allowance

Fitness Allowance

Healthcare/HMO

Medical Allowance (Employees/Dependent)

Life Insurance

Paid Time Off (convertible to cash)

Compassionate Leave

Birthday Leave

Well-being Leave

Rice Subsidy

Emergency Loan

First Baby Gift

Wedding Gift

Year-End Gift

Performance Bonus

Flexible Working Hours

Work from Home Arrangement (even before the pandemic)

Free Lunch

Free fruits and a wide selection of tea and coffee for free

Annual flu vaccination for free