Live Chat Agent

This role is part of the Jobright Direct Hiring Network, where top companies like Cresta AI, Plaud, Mercor, OpenArt, and 1,500+ others hire top talent directly through our platform.

This is not a mass job posting. Only select, high-signal candidates are invited and recommended directly to hiring teams

Hiring Company: Ortomedic

One-liner: Ortomedic has been dedicated to transforming lives with safe, innovative, and high-performance orthopedic solutions.

Salary: $20/hr - $28/hr

Why Join Us:

Role Responsibilities

• Respond promptly and professionally to customer inquiries through live chat platforms

• Assist customers with questions regarding products, services, account information, and general support requests

• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy

• Escalate complex issues to the appropriate departments when necessary

• Maintain accurate records of customer interactions, inquiries, and resolutions

• Follow company policies, procedures, and customer service standards

• Manage multiple chat conversations simultaneously while maintaining quality and accuracy

• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction

• Identify recurring customer concerns and communicate feedback to management

• Protect customer information and maintain confidentiality at all times

• Meet established performance metrics, including response times, quality standards, and customer satisfaction goals

Qualitications

Required

• High school diploma or equivalent required

• Excellent written communication and interpersonal skills

• Strong problem-solving and organizational abilities

• Ability to multitask and work effectively in a fast-paced environment

• Proficiency with computers, web-based applications, and customer support platforms

• Ability to work independently and manage responsibilities in a remote setting

• Strong attention to detail and commitment to providing excellent customer service

Preferred

• Previous experience in customer service, live chat support, help desk support, or a related role preferred