Live Chat Support Agent ( Remote UK)

Live Chat Support Agent (Remote UK)

Overview

We are looking for a professional and customer-focused Live Chat Support Agent to provide responsive, accurate and helpful support to customers through live chat and other digital communication channels.

This is a full-time, permanent, remote UK opportunity suitable for an entry-level candidate with strong written communication skills, a positive attitude and a genuine interest in delivering excellent customer service.

💼 Job Snapshot

📍 Location: London, UK

🏠 Workplace Type: Remote

💼 Employment Type: Full-time

📄 Job Type: Permanent

🌱 Experience Level: Entry Level

💷 Salary: £27,000 – £30,000 per annum

🏢 Category: Customer Services

Key Responsibilities

• Respond to customer enquiries through live chat in a professional and timely manner.
• Provide clear, accurate and helpful information to customers.
• Assist with general customer queries and resolve straightforward issues.
• Escalate more complex enquiries when appropriate.
• Maintain accurate records of customer interactions.
• Deliver a positive and professional customer experience.
• Manage multiple conversations while maintaining accuracy and attention to detail.
• Follow relevant processes and communication guidelines.
• Work effectively and independently within a remote environment.

Requirements

• Strong written communication skills.
• Professional and customer-focused approach.
• Good organisational and time-management skills.
• Strong attention to detail.
• Confident using computers and online communication systems.
• Ability to manage multiple customer conversations effectively.
• Good problem-solving skills.
• Ability to work independently in a remote environment.
• Previous customer service, live chat or administrative experience may be beneficial, but is not essential.

What We Offer

• £27,000 – £30,000 per annum
• Full-time, permanent employment
• Remote UK working
• Entry-level opportunity within customer services.
• Experience working in a digital customer-support environment.

How to Apply

Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.