Live-In Superintendent

Opportunity - Pier 4 Building Superintendent – Live In, London At Pier 4 our portfolio of multi-family real estate assets is growing and as a result we are looking for an experienced Building Superintendent to join our team in, London Ontario . We are looking for a Building Superintendent who wants to be part of our exciting journey and is truly engaged in being an advocate of and executing, best-in-class building maintenance. At Pier 4 we aspire to be the leaders in this space and at the same time we are grounded by years of expertise in property management, relationship-oriented business practices and a drive for continuous improvement. We maintain our properties with a focus on revitalization to assure our residents feel comfortable in their homes. The Building Superintendent reports to the Property Manager and is accountable for preserving the condition of the property and requires you to trouble shoot, repair, install and apply preventative maintenance techniques. This role also provides a necessary support role to ensure after hours emergencies are handled in a quick and customer centric way. Responsibilities Maintain strong relationships with tenants to reflect superior customer Ensure prompt service to tenants and prospective Reasonably enforce the landlord’s rules and Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation with the Property Management team, that resident issues are properly Maintain the privacy and confidentiality of all resident Follow the outlined schedule for the building to ensure the common areas of the building are clean and presentable in a timely manner throughout your shift. Assist other team members when required for outdoor cleaning including garbage collection. Be available for afterhours emergencies when Complete move-in and move-out inspections as scheduled and put the elevator on service to accommodate moves. Support Maintenance Technicians with minor service work/maintenance in common areas (ex: light bulbs/fixtures; electrical face plates in hallways; door closures; ceiling tile replacement, minor carpentry repairs). Accompany contractors to resident suites as required to provide access, ensure the work is completed, the area is cleaned, and the unit door is locked when work has been Support the Community Manager to set up and execute all resident engagement events as Follow the outlined schedule for the building/campus to ensure the garbage and recycling bins are moved when required. Assist other team members in maintaining the safety and security of the building and complete tasks such as snow clearing and sanding/salting entrances/ramps. Work with the Community Manager to help ensure parking enforcement is carried Work with Grounds and Maintenance Technicians to provide support as Become familiar with and be able to handle core light maintenance Know the location of water shut-offs within a building; follow building water shut-off guidelines and how to turn the water off to a unit in the event of a flood. Handle basic plumbing duties including snaking clogged toilets or Be aware of core contractors to call in the event of an emergency such as a fire, flood, heating, or building security issue. Must be able to lift 50 regularly and move appliances (fridge or stove) if one is inoperable and must be changed. Any other duties as Weekend Duties (required on a rotational basis) Emergency and spot cleaning to maintain lobbies, garbage rooms, and laundry Visual check in maintenance and mechanical rooms for flooding or sparking; complete basic equipment checks and logbooks. Manage garbage and recycling as required to ensure that the area is clean, and bins are available for resident use. Move in and outs: welcome residents; complete move-in and out inspections as required; place elevator on and off service. Grounds litter clean up and winter maintenance (salting/sanding, shoveling entrances as required). On Call Evenings, Overnight and Weekends (on a rotational basis) Act as first responders to all fire alarms or other security alarms to support emergency services and tenants. Provide first level response to emergency calls from tenants (examples include: toilet or sink clogged; locked out of their apartment; smoke detector is in alarm; leaks, floods, or fire). Education, Experience and Qualifications One year experience as a Building Manager, Building Supervisor, On-Call Cleaner, or similar building assistant/management/cleaning position with on-call responsibilities. High attention to Familiarity with building Ability to lift 50 Police clearance Excellent communication, customer service, and organizational skills required. Ability to problem-solve, multi-task and remain detail-oriented. Ability to work independently as well as within a team. WHMIS training, knowledge of applicable legislation respecting residential tenancies in Ontario and the rights and obligations of Landlords and Tenants an asset