Logistics Coordinator

Last Mile Coordinator – UK

Remote, United Kingdom | Up to £60,000 + Benefits | Permanent

If you are someone who spots problems before they become customer complaints, enjoys working with data, and likes getting into the detail of how deliveries actually move through a network, this could be a strong next step.

We are partnering with a major international e-commerce and consumer brand that is strengthening its last mile operation across Great Britain and is looking to appoint a Last Mile Coordinator.

You will sit at the heart of the day-to-day delivery operation, monitoring carrier performance, resolving exceptions, supporting customers and helping improve how the wider last mile network operates.

This is a hands-on role with genuine exposure to carriers, logistics data, automation, Customer Care and field operations.

The Opportunity

Working closely with the regional Last Mile Lead, you will help manage delivery performance across a network covering parcel, bulky, 2-person and 4-person delivery flows.

You will be responsible for identifying delivery issues early, challenging carriers when service drops and making sure complex exceptions are resolved before they have a wider customer impact.

You will also play a key role in improving the operation through better reporting, stronger data and increased use of AI and automation.

What You'll Be Doing

• Manage daily delivery exceptions across parcel and bulky delivery networks.
• Proactively identify stalled or at-risk shipments before they impact customers.
• Chase external carrier partners and drive issues through to resolution.
• Monitor and consolidate carrier performance data.
• Maintain accurate carrier scorecards and operational reporting.
• Identify recurring service failures and escalate emerging risks.
• Audit freight invoices against agreed carrier rate cards.
• Manage delivery damage claims through to resolution.
• Maintain accurate logistics and carrier master data.
• Work directly with Customer Care on complex and escalated delivery cases.
• Provide clear and actionable updates to internal stakeholders.
• Use AI agents and workflow automation to reduce repetitive administration.
• Automate reporting, exception triage and claims processes where possible.
• Support continuous improvement projects across the last mile network.
• Participate in depot visits and delivery ride-alongs to understand operations firsthand.

What We're Looking For

You will ideally have 3+ years' experience within logistics, transportation, e-commerce operations, home delivery or a customer-facing supply chain environment.

We are particularly interested in people who can demonstrate:

• Experience working within transport, logistics, last mile or e-commerce operations.
• Exposure to parcel, courier, bulky goods or home delivery networks.
• Strong organisational skills and the ability to manage multiple live issues simultaneously.
• Excellent attention to detail.
• Confidence working with Excel or Google Sheets.
• Experience navigating dashboards and operational performance data.
• An interest in developing SQL capability.
• Curiosity around AI, automation and smarter ways of working.
• Experience dealing with external suppliers, carriers or logistics partners.
• Strong stakeholder and customer communication skills.
• The ability to remain calm when managing escalations or service failures.
• A proactive approach to identifying problems rather than waiting for them to escalate.

The Kind of Person Who Will Do Well

This role will suit someone who naturally asks:

Why has this delivery failed?

Is this happening repeatedly?

What does the data tell us?

Can we automate this instead of doing it manually every day?

You do not need to be a data scientist or automation expert, but you should be comfortable working with numbers and genuinely interested in using technology to make an operation run better.

There will also be opportunities to get out into the operation through carrier depot visits and delivery ride-alongs, giving you direct exposure to how the network performs in the real world.

What's On Offer

Salary: Up to £60,000

Location: Remote – United Kingdom

Alongside the salary, the wider package includes:

• 25 days' annual leave.
• Private healthcare and wellbeing support.
• Enhanced employer pension contributions.
• Enhanced sick pay.
• Flexible working.
• Employee product discounts.
• Exposure to an international logistics operation.
• Significant opportunity to develop within last mile, transport and e-commerce logistics.
• Hands-on exposure to AI, automation and data-led operational improvement.

This is a strong opportunity for someone looking to build their career within last mile logistics and e-commerce, joining a business where you will have genuine visibility across operations, carriers, customer experience and technology.

Interested?

Apply directly or get in touch for a confidential conversation to discuss the business and opportunity in more detail.