Logistics Fraud Analyst (Junior to Mid Level)

Logistics Fraud Analyst

Salary Range: $600 - $800

Position Type: Full-time / Remote

Position Level: Junior to Mid level applicants only

Position Overview

We are seeking detail-oriented and highly analytical Fraud Prevention & Verification Analysts to assist with carrier and broker approval reviews within the freight and logistics industry. Analysts play a critical role in preventing fraud risks before freight moves by reviewing operational data, verifying details directly with carriers, and investigating suspicious patterns.

This is not a traditional customer service or basic data entry role. You will actively investigate, cross-reference data, and directly contact carriers to make informed risk assessments. The ideal candidate is comfortable on the phone, sharp-eyed regarding operational inconsistencies, and able to follow structured investigative procedures.

Mandatory System & Technical Requirements

Candidates who do not meet these minimum equipment and connectivity benchmarks will not be considered.

1. Hardware Specifications

To efficiently run enterprise security tools, dual-monitoring software, and continuous web applications without lag, your computer must meet or exceed the following:

• Processor (CPU): Intel Core i7 (10th Generation or newer) / AMD Ryzen 7 or better.
• Example benchmarks: Dell Latitude 5420/5430 (i7), Lenovo ThinkPad T14/T15 (i7), or HP EliteBook 840 (i7).
• Memory (RAM): Minimum 16 GB DDR4/DDR5 (8 GB is insufficient for simultaneous VPN and VoIP routing).
• Storage: Minimum 256 GB SSD (Solid State Drive) with at least 50 GB of free space. Traditional HDDs are not accepted.
• Peripherals: Noise-canceling USB/3.5mm headset with a built-in microphone for high-quality phone calls.

2. Internet Connection & Network Requirements

VPN encryption coupled with live VoIP calling requires both adequate bandwidth and low latency:

• Download Speed: Minimum 25 Mbps sustained.
• Upload Speed: Minimum 10 Mbps sustained (crucial for maintaining VPN stability while routing clear voice calls).
• Connection Type: Direct Ethernet cable connection (LAN) preferred. High-speed Fiber or Cable broadband required (Mobile hotspots, satellite, or public Wi-Fi are strictly prohibited).
• Latency/Ping: Below 50 ms to prevent jitter, dropped calls, or VPN disconnections.

3. Work Environment

• A dedicated, quiet home office free from background noise to handle professional outbound call activity.

Key Duties & ResponsibilitiesCarrier & Broker Verification

• Review carrier and broker approval submissions from clients.
• Verify dispatcher details, phone numbers, email addresses, and operational contacts directly via outbound calls and emails.
• Cross-reference multiple internal and external data sources to spot discrepancies and operational red flags.

Fraud Detection & Investigation

• Evaluate fraud indicators, including VOIP phone usage, location inconsistencies, identity mismatches, and unusual operational behavior patterns.
• Monitor business history and authority status changes.
• Document all findings clearly and escalate high-risk cases to management.

Ongoing Monitoring & Compliance

• Perform daily risk monitoring for approved carriers (checking FMCSA authority updates, insurance changes, dispatcher/contact updates, etc.).
• Update approval statuses and maintain accurate, real-time investigative logs.

Professional Communication

• Place outbound verification calls professionally and efficiently.
• Clearly explain required documentation or verification steps to carriers and brokers.
• Maintain clear communication with management regarding escalated risks.

Required Skills & Qualifications

• Communication: Excellent written and spoken English skills with a comfortable, professional phone presence.
• Analytical Mindset: Strong attention to detail with the ability to detect subtle patterns, fraud indicators, and operational anomalies.
• Organization: Superior documentation skills and ability to manage multiple ongoing reviews accurately.
• Technical Setup: Fully verified setup meeting or exceeding all hardware and network benchmarks listed above.

Preferred Experience

• Experience in freight brokerage, carrier sales, dispatching, or general logistics/transportation.
• Background in fraud prevention, compliance, or risk analysis.
• Familiarity with FMCSA/SAFER databases and industry-standard verification tools.