Logistics Specialist

Come Dream with Us at Hatch There’s nothing like a great night’s sleep—the cozy, wrapped-up-in-a-heavy-blanket kind of sleep. The fire-crackling, curtains-drawn, DO NOT DISTURB kind of sleep. You know, the good stuff. But here’s the thing: while 85% of people agree sleep is the key to their well-being, more than half are unsatisfied with their own. Whether it’s stress, interruptions, work, or little ones waking in the night, so many people need help getting truly restorative rest. That’s where we come in. At Hatch, we’re on a mission to help people build better sleep habits—so they can feel more focused, energized, and present in their lives. We’ve designed best-in-class smart sleep devices, paired with science-backed sleep content, to help people unwind nightly, sleep deeply, and wake gently. More than 5 million sleepers of all ages have made space for rest with Hatch, with our baby products in 1 in 3 nurseries and our adult product, Restore, taking over nightstands (and TikTok) worldwide. We are open to candidates across the U.S. and Canada. Hatch is based in California, so we ask that you're available during PST/PDT hours. The Opportunity We're hiring for a Logistics Specialist who will transform our existing distribution processes into repeatable flows that scale alongside our rapidly growing business. If you're a systems thinker who's genuinely obsessed with continuous improvement, this role is for you. This role has a heavy emphasis on supporting retail operations, but will also be tasked with supporting broader omni-channel operations. Retail operation management includes new partner onboarding and integration, purchase order management, service provider escalation, chargeback mitigation, deduction and payment dispute management, and returns. Additionally this role will be responsible for tracking and improving KPIs that impact order accuracy and lead times. Success in this role isn't just executing the job, it's identifying and executing on opportunities to improve the underlying processes, translating to faster lead times and lower cost to serve. This role sits at the intersection of logistics, sales operations, and project management. Candidates with strong project management or technical backgrounds but limited logistics experience are encouraged to apply. What You’ll Do 📆 Within 1 month: Support wholesale order management for retail partners in collaboration with the internal operations team and 3PL to ensure prompt delivery. Use data from inventory planning, sourcing, and logistics to make informed decisions based on inventory timing and availability. Facilitate the quote-to-fulfillment process for one-time bulk purchase requests and recurring orders from boutique retailers. Execute internal shipping requests in support of marketing initiatives. Provide backup support for on-time shipping and order issue resolution across Shopify and our partner warehouse portal. Track and clearly communicate order and inventory statuses across internal teams and vendor partners. 🚀 Within 3 months: Participate in 3PL vendor management: attending regular meetings, escalating SLA deviations, resolving order discrepancies, and seeking credit for performance-related retail chargebacks. Partner with accounting and channel management teams to review and dispute retail remittance deductions for non-compliance and unpaid invoices. Manage retailer onboarding, ensuring compliance with retail requirements across internal teams and service providers. Support the marketing team in executing channel marketing strategy for retail partners. ✨ After 6 months: Surface ordering trends that impact future inventory availability to channel management and inventory planning teams. Track and report on KPIs for retail partners, including order lead time, OTIF and non-compliance deductions. Lead continuous improvement projects aimed at automating or simplifying manual workflows, leveraging AI tools and systems thinking to drive operational gains across omni-channel logistics. Establish and maintain EDI integrations with new retail partners and between Hatch and third-party warehouse systems. Drive or play a key role in cross-functional initiatives spanning internal teams and external partners. What You’ll Bring 1-2 years of experience in logistics or sales operations within CPG (consumer electronics, food & beverage, health & beauty or similar). Experience managing technical projects with multiple internal and external stakeholders. Familiarity with API, EDI, and iPaaS concepts, with hands-on experience deploying and managing integrations through platforms and in collaboration with internal and third-party developers. Self-motivated systems thinker, able to reimagine and improve systems and processes. Intermediate Excel proficiency, including pivot tables, data joins, and data transformation; comfortable learning and applying new formulas as needed. Excellent verbal and written communication skills. Familiarity with warehouse order management processes. Resourceful and collaborative by nature — you find solutions where others see blockers. Comfortable working under pressure in a fast-paced, constantly evolving environment with the ability to meet strict deadlines. Detail-oriented, organized and able to manage multiple tasks simultaneously. Ability to display empathy, understanding and patience with employees and external customers. AI-adoptive: You see AI as a superpower, not a threat. (You’ve already figured out ways to make your days more productive) Builder mentality: You thrive in Series B chaos—building the plane while flying it. Strongly qualified candidates will possess: Experience with EDI, warehouse operations, shipping operations, and inventory management. Experience with Retail Sales Operations (Target, Amazon, and/or other offline/online sales channels). Experience disputing retail chargebacks and managing AP inquiries through vendor portals. Experience with Netsuite or ERPs a strong plus. Experience managing orders and shipment settings in ecommerce platforms (particularly Shopify). Why You’ll Love Working at Hatch 💛 We’re a certified Great Place to Work! 94% of our employees say Hatch is a great place to work. 💡 You’ll work with an amazing leadership team that truly values employees and leads with our company values every day. 🌙 We help people sleep better! Our products make a meaningful impact on people’s lives. 🎉 Our team is collaborative, fun, and full of brilliant minds. 🚀 We’re backed by world-class investors and growing fast! 🏡 We support flexibility with a remote-friendly work environment. The Perks & Benefits That Matter ✨ 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners) 💰 Meaningful equity —you’re an owner here 📈 401(k) match (no vesting schedule!) 👶 16 weeks of fully paid parental leave 💆 16 free therapy sessions (for you + one other adult in your life) 💜 Financial support for family planning 🏡 Remote office + monthly internet reimbursement 🛍️ Friends & family discounts on Hatch products 🎟️ Exclusive discounts on travel, entertainment, and top retail brands 💫 And so many more spontaneous perks! About Hatch Designed by experts and loved by parents, our Rest family —including Rest, Rest+, and Rest Go—helps little ones (and their grown-ups) build healthy sleep routines. For adults, Hatch Restore is a fully customizable smart sleep clock and sunrise alarm designed to help you unwind nightly, sleep deeply, and wake gently. Founded in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss and featured on Shark Tank, Hatch is headquartered in Menlo Park, California. We are an equal opportunity employer and are committed to building a diverse and inclusive team. We welcome applicants of all backgrounds, experiences, and perspectives. Ready to Help the World Sleep Better? We’d love to hear from you! Apply now and join us in making great sleep a reality for all. E-Verify Hatch participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Privacy Notice By submitting a job application at Hatch, you agree to our privacy notice, located here