Logistics Specialist - Flatbed

Logistics Specialist - Flatbed Quick Apply Overview Position Type Full Time Quick Apply Description POSITION SUMMARY - MUST OPERATE OUT OF BIRMINGHAM, AL This position will have multiple operational responsibilities in the areas of Customer Service and Carrier Relations, all designed to promote the growth and profitability of Epes Logistics Services, Inc. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Act as the liaison between client, carrier, shipper, and receiver while managing the movement of the client’s goods, ensuring that they are picked up, transported, and delivered on time to meet or exceed the client’s expectations. Significant telemarketing and collaboration with Regional Director of Operations to develop new business and identify new opportunities for Epes Logistics. Develop a target account list that will be subject to continual additions. Determine unprofitable or below-market rates within customer rate schedule and propose increases or adjustments as needed. Determine and evaluate customer needs, prepare sales presentations, negotiate and formulate rate proposals, provide needed customer service follow-up, and prepare sales correspondence as needed. Enter orders for load pick-ups which will provide accurate customer billing and carrier settlements. Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends. Resolve customer concerns and complaints and develop action plan to reduce service failures. Responsible for securing adequate capacity for freight booked in assigned region. Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met. Responsible for tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status. Responsible for tracking affiliate carriers via the software for on-time service. Coordinate and monitor performance of affiliate and partner carriers. Work with dedicated carriers to ensure commitments are met. Provide after hours support for critical issues as needed. Discuss and coordinate plans with the Regional Director of Operations to ensure maximum profitability and customer service. Adhere to and comply with Federal, State, DOT, OSHA, and Company rules and regulations. Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable. Work with the Vice President of Quality to establish and promote a true quality improvement process to include the ISO 9001 at the company with the involvement of all personnel. Perform other duties as assigned or become necessary. Qualifications DESIRABLE QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum high school diploma. Some college preferred. Minimum 2+ years of Flatbed Logistics Experience Strong computer skills with knowledge of Microsoft Word, Excel, etc. Excellent work history with proven track record. Excellent data entry skills—accuracy is very important. Excellent communication skills. Ability to multi-task Decision making skills Analytical skills Growth and sales oriented Ability to pass pre-employment drug test. Professional, clean, neat appearance. No convictions of serious crimes. COMMUNICATION SKILLS Ability to read and comprehend general instructions, correspondence, and memos. Ability to read and interpret general business periodicals. Ability to write reports and business correspondence. Ability to effectively present information and speak before groups of employees and outside consultants and respond to questions/comments from the same. OTHER NECESSARY SKILLS Ability to work independently. Ability to take initiative and be a self-starter. Ability to plan and organize workload. Ability to handle very detailed information. Ability and flexibility to handle work pressure and work with interruptions. Ability to meet work processes deadlines. Ability to handle multiple priorities. Ability to function as a team player. Ability to effectively communicate with customers, employees, vendors, consultants, and auditors. Willing to learn and accept responsibility. Strong knowledge of acceptable Epes Logistics Services, Inc. standards. Ability to work flexible hours as needed. Ability to interact in a professional manner with employees, vendors, and customers. Ability to integrate and analyze data. Excellent mathematical skills in adding, subtracting, multiplying, dividing, and analyzing rates.