Description
**This is a hybrid position that requires 2 days per week worked from our corporate office in Boulder, CO**
Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If you answered "yes" to both of those questions, you are exactly the type of person we want on our team!
PURPOSE OF POSITION:
To serve as a key member of the Logistics team, responsible for the day to day execution of the logistics functions, advocating for dealers and customers while ensuring cost-effectiveness and timely management of product movement.
TOP PRIORITY FUNCTIONS – Not limited to the following
Order entry processing and logistical fulfillment for both domestic and international orders
Dealer & internal customer support regarding orders, logistics, concerns regarding shipments, etc.
Execution of daily reporting
Communication for international supply chain activities between factories, logistics providers, and customer orders
Identify client requirements by establishing personal rapport with potential and actual clients and others
Provide inventory updates to internal teams and external partners-
Audit freight shipping charges
Ensure data integrity in CRM
Submit shipping claims with supporting documents
Facilitate backorder processing to prioritized customers
OTHER FUNCTIONS:
Periodically, as needed, support customer service by answering phone calls to capture initial intake information and setting expectations for customer service timelines and process
WORKING CONDITIONS/SAFETY HAZARDS:
Hybrid: Remote & In-office
Office and warehouse setting
Minimal travel
PAY CLASS & RANGE:
Full-Time; Hourly; Non-Exempt
$19-$22/hr
BENEFITS ELIGIBLE:
Standard FFL Brands Benefits Package
Medical, Dental, Vision, 401(k) Match, LTD, STD, Life AD&D
Employee Pricing
BONUS ELIGIBLE:
Profit Share Bonus Program
Requirements
TO PERFORM FUNCTIONS EFFECTIVELY AND EFFICIENTLY:
Energetic and positive approach to evolving changes and challenges of a fast-paced workplace
Detail oriented relating to data entry, problem solving, and information/process analysis
Well-honed interpersonal skills and an ability to get along with others
Strong verbal and written communication skills - ability to write clear, organized emails and documents
Strong organizational skills and the ability to multitask
Boundless energy and team spirit
Strong work ethic, excited about getting the job done and identifying opportunities for improvement in both efficiency and process
Committed to providing top quality service; serve as a great ambassador for the company
Can work both independently and as part of a team
MINIMUM KNOWLEDGE & EXPERIENCE:
2 years logistics, customer service or transferable experience
Proficient in MS Office Suite and/or Google Suite (Competent in Excel, Word, PowerPoint)
Salesforce experience a plus