Loyalty Consultant (AU Loyalty Services, WFH)

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

What are we looking for?

Experience

Skills Required:

• 1-3 years of experience in loyalty consulting, CRM, customer retention, or related fields
• Strong academic background
• Experience working with clients and managing deliverables
• Familiarity with loyalty programs (airlines, banking, retail, travel, insurance, payments) is advantageous but not essential
  
  

Skills

• Excellent written and verbal communication skills
• Strong analytical and strategic thinking
• Ability to simplify complex problems
• High attention to detail and strong organizational skills
• Strong commercial acumen
• Ability to manage multiple stakeholders and priorities
  
  

What will you do?

Client & Team Engagement

• Participate in client-facing activities including stakeholder interviews, workshops, meetings, and presentations
• Manage multiple projects and clients simultaneously, ensuring timely and high-quality delivery
  
  

Consulting & Analysis

• Conduct research and analysis on loyalty programs, customer behaviors, value propositions, and program effectiveness
• Perform market, competitor, sector, and customer research
• Conduct qualitative and quantitative data analysis
• Develop financial models and support business case creation
• Use AI tools and technologies to enhance productivity and quality
  
  

Client Deliverables

• Prepare high-quality presentations, reports, and strategic materials
• Use storytelling and data visualization to present insights clearly
  
  

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a highly regarded loyalty consulting firm known for its expertise in helping businesses understand, manage, and grow customer loyalty. As a fast-growing specialist consultancy, the firm works with leading organisations in Australia and around the world.

The firm is currently seeking an analytically minded Associate Consultant to join the team and contribute to its continued growth. This is an opportunity to work alongside experienced loyalty specialists, support high-profile client engagements, and develop deep expertise in one of the world’s most dynamic areas of marketing and customer strategy.

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#ConnectOSNonTech #ConnectOSRecruitment

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.