LTL Operations Supervisor

LTL Operations Supervisor LRT Solutions, Inc. | Remote – [Dallas-Fort Worth Region] Help Build the Future of Our LTL Division LRT Solutions is seeking an experienced LTL Operations Supervisor to support the continued growth of our national Less-Than-Truckload (LTL) division. This is an outstanding opportunity for an experienced LTL professional who thrives in a fast-paced environment, enjoys coaching and developing others, and wants to play a key role in building a best-in-class LTL operation. This is a remote position. Candidates must reside in or near [Texas Region] to maintain strong local carrier relationships and support regional customer and business development efforts. This position reports directly to Ken Leadford, Director of LTL Strategies & Operations. The LTL Operations Supervisor will oversee the daily execution of our LTL operations while supporting a growing operations team. This role focuses on operational excellence, customer satisfaction, process consistency, employee development, and ensuring every shipment is handled accurately from quote through final delivery. About LRT Solutions LRT Solutions is part of the LRT Group of Companies, a diversified transportation and logistics organization providing nationwide brokerage, asset-based transportation, warehousing, distribution, LTL, truckload, drayage, intermodal, and managed transportation services. Supported by our nationwide carrier network and sister companies, including Little River Transportation, River Run Logistics, Xpress Global Systems (XGS), F2F Transport, and Madex, our customers benefit from a complete supply chain solution. Position Summary The LTL Operations Supervisor is responsible for supervising the day-to-day activities of the LTL operations team while ensuring operational standards, customer expectations, and company performance metrics are consistently achieved. This individual will provide guidance to team members, assist with complex customer situations, monitor shipment execution, maintain strong carrier relationships, and identify opportunities to improve efficiency, profitability, and customer service. Primary Responsibilities Team Leadership • Supervise the daily activities of the LTL Operations team. • Coach, mentor, and support team members to ensure consistent execution. • Assist with onboarding and training of new employees. • Monitor workload distribution and operational productivity. • Promote a collaborative, customer-first culture. Daily Operations • Oversee daily LTL quoting, dispatching, routing, tracking, pickup scheduling, delivery coordination, billing review, and shipment completion. • Ensure customer requests are responded to accurately and within expected service levels. • Monitor shipment exceptions and proactively resolve service issues. • Review shipment profitability while balancing customer service expectations. • Support the team in resolving escalated customer and carrier issues. Operational Excellence • Ensure company operating procedures and best practices are consistently followed. • Review freight profiles and recommend the most appropriate transportation solution. • Assist with implementation of operational improvements and process enhancements. • Monitor customer KPIs and service performance. • Support continuous improvement initiatives throughout the LTL department. Carrier & Customer Relationships • Build and maintain strong relationships with LTL clients, particularly within the central and west coast time zones. • Assist sales and operations teams with LTL transportation solutions for customers. • Educate customers and internal teams on LTL best practices. • Support strategic customer implementations and onboarding. Technical Knowledge Candidates should possess a strong understanding of: • NMFC classifications • Freight classes • Density calculations • Cubic capacity • Linear footage • CZARLITE and carrier base rates • CWT pricing • General Rate Increases (GRIs) • Fuel surcharge programs • Freight liability • Hazmat restrictions • Accessorial charges • FAK programs • Carrier pricing structures • Billing reconciliation • Claims management General Responsibilities • Resolve delivery exceptions and service failures. • Monitor shipment visibility and customer communication. • Review operational KPIs and identify improvement opportunities. • Analyze shipment profitability and operational efficiency. • Ensure accurate shipment documentation and billing. • Support transportation contingency planning. • Identify opportunities to improve carrier performance and routing. • Collaborate closely with Sales, Pricing, Carrier Procurement, and Leadership. Qualifications • Minimum 5 years of transportation or LTL operations experience. • Prior experience supervising or leading an operations team preferred. • Strong understanding of LTL carrier operations and pricing. • Experience with transportation management systems (TMS). • Excellent communication and customer service skills. • Strong organizational and problem-solving abilities. • Comfortable working independently in a remote, distributed team environment. • Reliable home office setup with high-speed internet. • Microsoft Office proficiency. • Bachelor's Degree preferred. • Valid driver's license. What Success Looks Like The successful candidate will: • Lead by example. • Develop and support a high-performing operations team. • Deliver exceptional customer service. • Improve operational efficiency. • Build strong carrier relationships. • Support profitable business growth. • Maintain high operational accuracy. • Foster a positive and collaborative work environment, even while working remotely. What We Offer • Competitive salary • Performance bonus opportunities • Medical, Dental & Vision Insurance • Health Savings Account (HSA) • Paid Time Off & Company Holidays • Ongoing professional development • Career advancement opportunities • Direct access to executive leadership • Collaborative, team-oriented culture, even remotely • Opportunity to help build one of the industry's premier LTL operations Join Our Team If you're an experienced LTL operations professional who enjoys leading people, improving processes, and delivering exceptional customer service, we'd love to hear from you.