Luxury Client Advocate

Launch Your Next Successful Chapter with Veta Virtual! 🚀 💸 Competitive Monthly Pay | 🌍 100% Remote | 💎 Luxury Jewelry Industry | 🤝 UHNW Client Advocacy Role Veta Virtual is hiring a Luxury Client Advocate for one of our clients in the Luxury Jewelry industry. This is a relationship-first, discretion-driven role — not a direct sales role, but definitely supporting the sales team. You'll be the client's advocate throughout their journey. If you're energized by supporting ultra-high-net-worth (UHNW) clients with warmth, precision, and white-glove care, this role was made for you. 🔑 Your Role: Your day-to-day will involve: Building and nurturing long-term relationships with a portfolio of UHNW clients — ensuring every need is met with professionalism, discretion, and genuine care. Advocating for the client throughout their journey with the sales team — anticipating needs, coordinating next steps, and keeping every touchpoint seamless without handling the sale directly. Managing client interactions and data accuracy in HubSpot and Podium — ensuring timely, thoughtful follow-ups and a complete client history. Representing the unified assistant identity ("Quinn") across all client communications — delivering one consistent, elevated experience regardless of who is behind the message. Coordinating internally with the broader team via Slack and G Suite to ensure efficient, consistent service across every client interaction. Supporting onboarding and operational workflows using tools like Zendesk to keep the client experience smooth behind the scenes. Proactively resolving client questions and concerns with resourcefulness and discretion — often before the client even has to ask. ✅ What You'll Need: 2+ years of client-facing experience — customer support, client relations, or client advocacy background. Direct experience in luxury retail or a luxury service industry is a strong plus. Comfortable and confident engaging with ultra-high-net-worth (UHNW) clients — you understand the pace, discretion, and expectations required to serve this clientele well. Experience with CRM and client management tools such as HubSpot, Podium, or Zendesk — willingness to learn new systems required. Excellent written and verbal English communication skills — you build trust quickly with discerning, detail-oriented clients. Strong organizational skills with a detail-oriented mindset — able to manage high-priority relationships and tasks with precision. Resourceful and intuitive — you identify and resolve issues promptly, often anticipating them before the client raises a concern. Bonus: prior experience specifically in luxury jewelry or another high-end consumer sector. To be considered for this role, you must be currently based in Latin America (LATAM) or Europe. 💼 What We Offer: 💸 Competitive salary in USD per month, depending on experience. 💻 Fully remote — 8-hours-of-work shift based on US Mountain Time. 🌴 3 weeks of PTO per year plus U.S. holidays. 💎 The opportunity to work with a prestigious client base in the luxury industry. 🤝 A supportive, mission-driven culture through Veta Virtual and our client. Ready to Apply? If you're ready to bring warmth, discretion, and precision to a portfolio of discerning UHNW clients — apply now and launch your next chapter with Veta Virtual. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process. We can't wait to meet you!