LVR Representative I

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards. Execute efficient delivery and collection of pallets and other assets at designated locations Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems. Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations. Low Volume Recovery Representative (LVR Representative) Position Purpose The CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR (Low Volume Recovery) Program. This will include partnering with multiple internal functions, building, and executing project plans as well as leading teammates through training of new processes. Daily Reporting Location 1201 Big Town Blvd Suite 200, Dallas, TX 75227 Scope Number of Countries: 1 Number of Locations: 100+ Customer Locations Major/Key Accountabilities Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT (Department of Transportation) Regulations and CHEP Safety requirements Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible Work with local customers on program compliance to drive efficiencies and increase collection volumes Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer base Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations Partner with internal resources to build and execute project plans Serve as a resource and trainer for LVR Representatives on key performance areas Measures DOT & Safety Compliance On Time Performance/Customer Service Levels Operational Cost Optimization Total Pallets Delivered/Collected Customer/Location Growth LVR Program Cost Performance Authority/ Decision Making Customer Issue Resolution Delivery/Collection Prioritization Working Autonomously Working within a Matrix Environment Key contacts Internal: Asset Recovery Reps LVR Coordinators Customer Service Field Reps Service Center/Operations Supervisors, Clerks and Managers External: Key Retail & Manufacturing Customers (Local level) NPDs (Local level) Potential Customers (Local Level) Qualifications Willing to lift 65 lbs. on a regular basis Must have a clean driving record Must be able to obtain and maintain a DOT medical card with no restrictions Able to execute and optimize provided delivery/collection routes Strong communication skills On-the-fly Problem Solving Comfortable working autonomously Able to develop relationships with new customers Strong Analytical skills Able to lead peers Experience Multi-stop driving DOT & Safety Compliance Ownership Route Optimization/Management Local Customer Relationship Building Front line operations leadership New Customer Development (Desired) Skills and Knowledge DOT Regulations Basic Microsoft Office (Excel, Outlook) Routing Management Apps/Software (Desired) Customer Service Programs Languages Essential: English Desirable: Spanish Remote Type Fully Remote Skills to succeed in the role Active Listening, Adaptability, Coaching, Computer Literacy, Data Literacy, Decision Making, Empathy, Experimentation, Mechanical Literacy, Mentorship, Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].