Managed Care Manager

About Us Neuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field. Managed Care Manager Location: Remote (U.S.) Department: Revenue Cycle Management Reports To: Director of Managed Care Help Drive Access, Reimbursement, and Growth in Healthcare Are you an experienced managed care professional who thrives on building payer partnerships, negotiating contracts, and improving reimbursement outcomes? We're looking for a Managed Care Manager to play a key role in advancing our payer strategy and supporting the continued growth of our organization. In this role, you'll collaborate with leaders across Managed Care, Revenue Cycle, Operations, Finance, and Legal to ensure our providers and services remain accessible to patients through strong payer relationships and operational excellence. From contract negotiations and reimbursement analysis to provider enrollment and EDI operations, you'll help optimize processes that directly impact patient access and organizational success. This is an exciting opportunity for a strategic, detail-oriented professional who enjoys solving complex challenges, driving process improvements, and influencing business outcomes in a dynamic healthcare environment. What You'll Do Payer Contracting & Network Management Lead and support payer contracting activities, including new agreements, renewals, amendments, network expansions, Letters of Agreement (LOAs), Single Case Agreements (SCAs), and contract maintenance. Negotiate reimbursement rates and evaluate fee schedules, contract language, and payer policies. Manage contract lifecycles, maintaining accurate records of agreements, participation requirements, and payer communications. Support organizational growth initiatives by facilitating payer participation for new providers, locations, and markets. Reimbursement & Financial Performance Analyze fee schedules, reimbursement methodologies, and payer policies to identify opportunities for improved financial performance. Partner with Revenue Cycle and Operations teams to investigate and resolve underpayments, rate discrepancies, and reimbursement issues. Monitor payer performance and support initiatives that improve reimbursement accuracy and revenue capture. Credentialing, Enrollment & Payer Operations Support provider credentialing and enrollment activities, including payer affiliations, roster management, demographic updates, and participation tracking. Assist with EDI and payer operations such as claims, eligibility, ERA, EFT, clearinghouse enrollments, payer IDs, and troubleshooting payer connectivity issues. Collaborate on provider onboarding and operational implementations affecting payer participation. Strategic Projects & Relationship Management Serve as a key contact for payer-related issues and escalations. Partner with internal stakeholders on system implementations, process improvements, and managed care initiatives. Stay informed on Medicare, Medicaid, commercial payer, and regulatory changes, communicating key impacts and recommendations to leadership. Support departmental reporting, strategic planning, and special projects led by the Director of Managed Care. What You'll Bring Required Qualifications Bachelor's degree in Healthcare Administration, Business, or a related field preferred. 3-5 years of progressive experience in managed care, payer contracting, healthcare reimbursement, or payer operations. Strong knowledge of commercial payers, Medicare Advantage plans, Medicaid managed care organizations (MCOs), government plans, and third-party administrators (TPAs). Experience negotiating contracts and managing fee schedules and reimbursement arrangements. Familiarity with EDI processes, ERA and EFT enrollments, and payer operational workflows. Working knowledge of medical coding and claims processing, including CPT, HCPCS, and ICD-10. Strong communication, negotiation, relationship management, and analytical skills. Proficiency with Microsoft Office and contract management or payer-related systems. Preferred Qualifications Experience in behavioral health, provider-based contracting, or physician practice managed care operations. Knowledge of value-based reimbursement models and emerging payer trends. Experience partnering with Finance, Revenue Cycle, and Legal teams on contract review and reimbursement matters. Familiarity with provider credentialing and enrollment processes. Proven ability to independently manage multiple projects and competing priorities. Why Join Us? At our organization, you'll have the opportunity to make a meaningful impact on patient access, provider participation, and organizational growth. You'll work alongside collaborative healthcare professionals who are passionate about improving outcomes, strengthening payer partnerships, and delivering operational excellence. If you're ready to bring your managed care expertise to a growing organization where your work directly influences strategic success, we'd love to hear from you. Apply today and help shape the future of healthcare access and reimbursement. *Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time. Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time. *We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans. Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change. GBSP25