Manager, Accessibility Services

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. We are looking for an experienced and mission-driven Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training. This role is central to accessiBe’s commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company. What will you do: Team Leadership & Operations Lead, mentor, and manage a team of Accessibility Experts and related specialists Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence Establish and continually refine auditing practices, frameworks, and tools Customer Experience & Vendor Ecosystem Ensure a best-in-class customer experience across all professional services engagements Manage and collaborate with external vendors, contractors, and ecosystem partners Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs Cross-Functional Collaboration Partner with R&D and Product to bring accessibility insights into product direction and innovation Support Sales teams with technical expertise, scoping, and accessibility thought leadership Collaborate with internal stakeholders to develop GTM strategies in existing and new territories Accessibility Knowledge & Internal Enablement Drive company-wide accessibility knowledge, standards, and practices Design and deliver accessibility training for internal teams, especially Product and R&D Promote an accessibility-first culture across accessiBe Requirements: 5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies Proven experience building accessibility processes, methodologies, and scalable service delivery systems Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams Why You’ll Love Working Here Scale & Leverage: In this role, your impact is exponential. Every agency you empower helps hundreds of websites become accessible Growth: We are scaling fast, and our Partner Program is a massive focus for the company The Vibe: We work hard, but we don't take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other The Perks: Competitive Salary, Equity, Comprehensive Health Benefits, Generous PTO Salary Expectations: $120,000 - $140,000 base salary Location: The position is eligible for remote work Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.