Manager Behavioral Health Services - Telepsychiatry

Department: 02037 GCMG Psychiatry Telepsychiatry: Billingsley - Behavioral Health: Telepsychiatry Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Full-time position Primarily daytime virtual hours, with flexibility required to support 24/7 program management and operations Remote role with onsite presence required as needed for onboarding, facility visits, in-person meetings, teammate engagement, and program needs Pay Range: $41.10 - $61.65 Behavioral Health Telepsychiatry is a fast-paced, 24/7 virtual consult service supporting 30 emergency departments and continuing to expand. We are seeking a Behavioral Health Services Manager to oversee a team of master’s-level clinicians and psychiatric nurses who collaborate with physicians, APPs, facility leaders, frontline teammates, and partners in data analytics, IT, finance, legal, and compliance. The ideal candidate will bring strong leadership skills, the ability to keep patient care at the center while managing competing priorities in a high-volume 24/7 environment, and a collaborative, solutions-oriented approach to ongoing problem solving. Behavioral health expertise and prior leadership experience are strongly preferred. Essential Functions Demonstrates skill and knowledge of various roles and business functions of designated departments. Monitors and operates within the programs defined resources. Provides for the clinical and administrative supervision of all department team members. Maintains overall responsibility for services provided in the program. Works cooperatively with his/her departments across the system and maintains effective working relationships with community partners. Maintains knowledge of department policies, regulatory requirements, and standards of care. Oversees orientation, selection of team members and ongoing training of all departments. Participates in strategic planning for the development of designated departments. Develops, implements, and evaluates patient care and education according to identified needs. Evaluates team member performance and ensures accurate and timely completion of annual performance evaluations. Promotes a safe work environment. Resolves customer complaints in a timely, effective manner. Demonstrates use of logical and appropriate judgment when handling difficult situations. Physical Requirements Works in a setting that is fast paced and customer-oriented with prolonged periods of sitting. Activities include communicating via telephone and videoconference, reviewing medical records and documentation, entering information into the computer (repetitive wrist motion), and writing for the majority of the shift. Other work areas may include patient care units, emergency rooms, individual offices, medical clinics, and conference areas with exposure to potentially hostile patients. Facilitates continual communication with nursing, physicians, their offices, other hospital departments and outside facilities requiring frequent verbal and written communication in English. Intact sight and hearing with or without assistive devices required. Education, Experience and Certifications Master's degree in a relevant human services field such as Social Work, Counseling, Psychology, Marriage and Family Therapy, or Nursing from an accredited school of graduate education or master's degree in business administration or health administration required. 1-year supervisory experience required. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.