Manager Clinical Engineering Service Operations

Location Address: 2925 Chicago Ave Loading Dock Minneapolis, MN 55407-1321 Date Posted: July 08, 2026 Department: 74000670 Clinical Engineering Services Management Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: None Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: 1.0 FTE (80 hours per two-week pay period) 8-hour day shifts No weekends Hybrid Role Job Description: Manages the clinical engineering services including service requests and dispatch. Areas of focus include vendor field services. Principle Responsibilities Financial management. Prepare budget for modalities of responsibility through. Communicate budget projections to sites and gain approval. Manage to budget through on-going review of financial performance. Develop and monitor contingency plans to correct unfavorable variances. Establish and deliver financial savings targets for modalities of responsibility. Customer management. Act as liaison of the clinical engineering services program to executives and departmental leaders. Address customer questions and issues, while identifying opportunities for continuous improvement of services. Manage and coordinate site specific and system-wide projects related to clinical equipment services within portfolio. Measure customer satisfaction and maintain acceptable service levels. Manage the call center and on call schedule. People management. Manage staff to department and organizational metrics. Ensure employee engagement goals are maintained. Coach and support staff development & training plans such that they can meet the requirements of an evolving organization. Ensure succession plans are in place to address continuity of service for the organization. Provide clear and timely communication to staff including but not limited to: department goals/strategies, site specific projects, technology updates, customer feedback, etc. * Support activities related to staffing management (hiring, union, reviews, performance management, etc.). Technology management. Lead the overall strategy for select modalities for the department. Identify innovative opportunities to improve service while reducing costs by modality though collaboration with technician experts, vendors, Supply Chain, and customers. Provide consultative input to the organization for capital acquisitions of specific technologies. Drive service strategies that reduce cost while maintaining quality. Ensure data integrity and metric management of technologies. Identify, develop and implement site specific and system-wide technology projects. Compliance management. Ensure compliance with regulatory and accreditation agencies through management of goals and metrics, documentation, policies & procedures. Maintain knowledge of requirements and industry standards. Support Risk Management activities including equipment recalls and alerts, patient or employee incidence and corrective or preventative action (CAPA) opportunities. Participate in accreditation and regulatory surveys and provide supporting documentation when required. Other duties as assigned. Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 7+ years experience in customer service or data entry 3+ years experience with clinical experience services management Preferred Qualifications High school diploma or GED Bachelor's degreein business, health care, engineering or related field 0 to 2 years leadership experience Physical Demands Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently Pay Range Pay Range: $48.29 to $66.81 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.