Manager, Cyber Security Operations

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. The Manager, Cyber Security Operations will lead the delivery of Managed Security Services for Enterprise and Business customers. Combining technical expertise with people leadership, you will oversee security operations, manage risk, ensure compliance with industry frameworks and customer obligations, and drive service excellence. Working closely with clients, auditors, and internal stakeholders, you will lead a high-performing team while championing continual improvement, emerging technologies, and AI adoption. This role is ideal for a proactive cybersecurity professional who thrives in a fast-paced environment and is passionate about delivering outstanding customer outcomes. What You’ll Do Lead and develop a high-performing Security Operations team, providing coaching, mentorship, and technical guidance to drive strong customer and business outcomes. Oversee the delivery of Managed Security Services, ensuring service excellence, SLA compliance, and effective risk management for Enterprise and Business customers. Facilitate security governance, compliance, and audit activities, ensuring alignment with policies, regulatory requirements, and frameworks including ISO 27001, SOC 2 Type 2, and IRAP. Act as a security and technical SME where relevant, providing expertise a cross networking, security platforms, security architecture, and incident management. Build trusted relationships with clients and stakeholders, communicating security risks, influencing decisions, and ensuring customer expectations are consistently met. Champion innovation and continuous improvement, leveraging automation, AI, and emerging technologies to enhance security operations, efficiency, and overall service delivery. What You Bring Proven leadership experience leading and developing high-performing Security Operations teams within enterprise or managed services environments, or Security Operations Centre (SOC) management experience. Tertiary qualified in Cyber Security, Computer Science, or a related technical field, ideally holding one or more industry certifications such as CISSP, CISM, CCSP, CISA, or equivalent Strong technical expertise across networking, security operations, modern security platforms, cloud security, and security architecture principles. Solid understanding of security governance, risk, and compliance, with demonstrated experience managing audits and maintaining compliance across frameworks such as ISO 27001, SOC 2 Type 2, IRAP Demonstrated experience managing security incidents, vulnerabilities, and cyber risks, with the ability to drive effective resolution and continuous improvement. Exceptional stakeholder engagement and communication skills, with the confidence to influence outcomes and translate complex security concepts for technical and executive audiences. A passion for cybersecurity, innovation, and AI-driven technologies, combined with a proactive mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. Australian Citizenship with an active Federal Government / AGSVA Baseline Security Clearance, or eligibility to obtain one. The good stuff…. Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity