Manager, Enterprise Identity and Data Protection

Who You Are: (Job Summary) The Manager, Enterprise Identity and Data Protection is a people-first engineering leader accountable for the enterprise identity and data protection portfolio within QTS Technology Engineering & Operations, enterprise identity and access management (IAM), including enterprise identity governance & administration, and data loss prevention (DLP). This role is responsible for turning executive strategy into an executable roadmap, developing solutions for complex operational issues and developing a team of identity/access management and data loss prevention engineers. What You Will Do: (Job Responsibilities) Partner with the Director, Enterprise Technology on multi-year planning, capability roadmaps, and investment cases for the identity and data protection portfolio. Translate enterprise technology strategy and executive priorities into a clear, sequenced roadmap of initiatives, milestones, and operational commitments. Develop and manage the operating budget, licensing, vendor spend, professional services, and headcount; and defend requests with clear business rationale. Anticipate how enterprise growth, acquisitions, and platform changes affect the scale and shape of the team’s work, and plan capacity proactively rather than reactively. Provide management oversight for enterprise IAM; lifecycle provisioning and deprovisioning, role and entitlement design, access certification campaigns, privileged access, single sign-on, and MFA. Provide management oversight for the enterprise DLP program; policy design, classification and labeling strategy, alert triage, and continuous tuning to reduce noise while improving coverage. Define, publish, and manage service levels and operational metrics for each domain, and use that data to drive prioritization conversations with stakeholders. Lead, mentor, and develop a distributed team of IAM engineers and a DLP engineer; serve as the primary advocate for their growth, engagement, and career progression. Oversee and apply structured improvement methods, process mapping, value stream analysis, and root cause analysis, to solve the underlying problem rather than the presenting symptom. Reduce manual toil through automation, workflow redesign, and platform consolidation, and measure the resulting gains in cycle time, quality, and team capacity. Establish and maintain documentation, runbooks, and standard operating procedures that make the team’s work repeatable, auditable, and transferable. Lead post-incident and post-project reviews that produce specific, assigned, and tracked corrective actions. Present the team’s work to senior leadership through clear written and verbal communication, tailoring depth and framing to the audience without diluting substance. Support internal and external audit, attestation, and customer-assurance activities (e.g., SOC 2, ISO/IEC 27001, PCI DSS, HITRUST) by ensuring control evidence within the portfolio is accurate, complete, and readily producible. Manage strategic vendor and service-partner relationships, holding them accountable to contractual commitments, roadmap alignment, and delivery quality. What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications) Education: Bachelor’s degree in information technology, computer science, information systems, engineering, business, or a related field, or equivalent professional experience. Experience: 7 or more years of progressive experience in enterprise technology, technology governance, or risk and controls within a mid-to-large enterprise, including 3 or more years directly leading technical teams (hiring, performance management, coaching, and career development). Distributed team leadership: Demonstrated success leading a distributed or multi-site team, with proven approaches to maintaining engagement, alignment, and accountability across locations and time zones. Strategy translation: Demonstrated experience translating executive strategy into an executable roadmap and communicating progress, tradeoffs, and risk to senior leadership. Identity & Access Management: Working knowledge of enterprise IAM concepts and platforms sufficient to guide technical decisions, evaluate designs, and coach engineers. Data protection: Working knowledge of data loss prevention and data classification concepts and platforms sufficient to guide technical decisions, evaluate designs, and coach engineers. Controlled environment: Experience operating within an audited control environment, including evidence collection, control testing, and remediation of findings. Continuous improvement: Experience applying structured methods (process mapping and formal root cause analysis) to operational problems. Business management: Experience managing vendor relationships, licensing, and an operating budget. Nice to Have: (Preferred Qualifications, Education, Experience, Certifications) Experience in a data center, critical-infrastructure, hyperscale, colocation, or another high-availability operating environment. Experience within a private-equity-owned or high-growth organization, including comfort operating with pace, ambiguity, and evolving priorities. Experience standing up a new function, program, or team capability from an early or undefined state. Experience supporting SOC 2, ISO/IEC 27001, PCI DSS, HITRUST, or SOX ITGC audit cycles. Experience leading an IGA platform selection and migration; familiarity with identity governance platforms such as SailPoint, Saviynt, Okta, or Microsoft Entra ID Governance, and access-intelligence tooling such as Veza. Experience with data protection and classification tooling such as Microsoft Purview, Zscaler, or Netskope. Familiarity operating a Microsoft-first identity and data protection stack (Microsoft Entra, Intune, Purview) and ServiceNow-based workflow. Experience leading through organizational change, including restructuring, integration, or significant scaling of a team. Preferred Education: Master’s degree in business administration, Information Systems, Technology Management, or a related field. Relevant credential(s) in technology leadership, governance and controls, process improvement, or identity-platform administration: (i.e., PMP; Lean Six Sigma Green Belt or Black Belt; ITIL 4 Foundation or higher; CRISC; CGEIT; and vendor identity-platform certifications). Other Key Skills: (KSAs) Leadership, culture & performance development. Knowledge & understanding of Strategic & Operational realities, outcome-based metrics; and workforce forecasting. Exceptional written and verbal communication adapted to all levels; Influences and drives outcomes without direct authority; facilitates groups toward decision and commitment; and presents complex technical and risk topics in plain business language. Problem solving & continuous improvement: strong analytical and critical thinking with the discipline to define the problem before solving it. Fluent in process mapping, value stream analysis, and root cause techniques (Five Whys, fishbone, fault tree); and addresses systemic patterns rather than one-off symptoms. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.