MANAGER, EPIC SYSTEMS

Apply Job Type Full-time Description MAKE A DIFFERENCE AT OCHIN OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. Position Overview The Manager, Data Systems (Epic) supports the mission of OCHIN by providing strategic leadership, direction, and oversight of the Epic technical platform. This role leads the Epic technical team, which includes Server Systems and Client Systems, to deliver reliable, secure, and high-performing Epic infrastructure services to OCHIN and its Members (Service Areas). Server Systems is responsible for the Epic operational databases (ODB) and underlying Linux operating systems. Client Systems is responsible for Hyperspace and the Web and Service Servers, including Hyperspace Web, Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse and the underlying Windows operating systems. The Manager is accountable for setting priorities, aligning work to organizational objectives, and ensuring effective execution across projects and operational activities. This role establishes clear expectations, manages performance, and fosters a culture of accountability and continuous improvement. In addition, the Manager identifies, assesses, and mitigates risk, leads structured change management practices, and communicates clearly with internal stakeholders and members to ensure changes are implemented with minimal disruption and strong adoption. Essential Duties Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations. Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high-performing, scalable organization aligned to OCHIN and member needs. Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability. Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse). Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support for Epic technical services. Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements. Owns incident, problem, and change management practices for in-scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members. Partners with Epic application owners and cross-functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities. Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget. Monitors and reports on service performance metrics (e.g., availability, incident response, throughput/latency, capacity utilization), driving accountability and continuous improvement. Communicates Epic technical performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members. Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed. Maintains vendor relationships, contract management, and budget accountability for Epic technical infrastructure services. Fosters a culture of accountability, collaboration, and continuous improvement. Performs other duties as assigned. Requirements Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience 7–10+ years of progressive experience in infrastructure engineering or operations, including experience supporting enterprise application platforms in 24x7 production environments 3–5 years of experience managing a remote team of 10, including performance management, team development, and delivery ownership is REQUIRED Demonstrated experience leading teams responsible for Epic technical infrastructure, including one or more of the following: Epic operational database (ODB) operations (availability, performance, backups, and capacity) Epic client and presentation tiers (Hyperspace and Hyperspace Web) Epic web and service servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse) Experience supporting high-availability environments, including disaster recovery and business continuity planning and testing Experience establishing and maintaining service levels (SLAs), reliability targets, and operational metrics Demonstrated ownership of incident management, root cause analysis, and continuous service improvement initiatives Strong communication skills, with the ability to clearly convey complex technical concepts to leadership, cross-functional IT teams, and members/non-technical stakeholders Experience leading change management practices in enterprise environments, including planning and coordination of technical changes and minimizing operational disruption Experience with or leading ITIL-based processes, including change, incident, and problem management Experience managing or influencing technology costs, vendor relationships, and/or consumption management Preferred Qualifications Experience in healthcare IT environments, including familiarity with HIPAA, HITRUST, or other regulated frameworks which includes audit readiness, evidence collection, and control ownership Epic infrastructure and hosting experience supporting large-scale environments Experience supporting large-scale, multi-tenant or member-based environments Physical Requirements/Work Environment: Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. Reading, speaking, writing, and understanding English. While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings . The role routinely uses standard office equipment such as computers and mobile devices. Travel is required to support OCHIN’s business requirements for go-live installations or training which may require travel by air, vehicle, or train. Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are: Ability to work independently and efficiently from a home office environment High Speed Internet Service It is a requirement that employees work in a distraction free workplace Travel up to 12% may be required nationally for on-site Go Live support based on business requirements for OCHIN We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 COVID Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs. Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. #LI-Remote Salary Description $119,571 - $162,617