Manager, Infrastructure Systems (Server Run Team)

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Ideally seeking an Atlanta based candidate accessible to our Atlanta based office, but may consider remote options in the following locations: applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin Description The Manager of Infrastructure (Server Run Team) is responsible for leading a team of technical engineers in supporting a large enterprise environment. This role involves developing and implementing short- and long-term goals to meet organizational objectives, recruiting and retaining staff, establishing and enforcing policies and procedures, and monitoring the performance of server systems to ensure they are secure, highly available, and performant. The Manager collaborates with IT leadership and cross-functional teams to drive infrastructure initiatives that support business growth and operational efficiency. The Infrastructure Manager for the Run team oversees daily operations and support for core systems, including VMware, Azure, and on-prem infrastructure. This role leads Tier 2 support, manages break/fix activities, and ensures stability, performance, and incident response across the server environment. This team handles additional run support areas including OS support, server patching, Active Directory. Ideally seeking an Atlanta based candidate accessible to our Atlanta based office, but may consider remote options in the following locations: applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin RESPONSIBILITIES: Team Leadership & Development: Manage and mentor a team of technical engineers, fostering a culture of collaboration and professional growth Recruit, retain, and develop staff to maintain a high-performing infrastructure team Establish performance expectations and conduct regular evaluations to ensure continuous improvement Infrastructure Planning & Implementation: Develop and implement short and long-term infrastructure goals aligned with organizational objectives Lead infrastructure projects and initiatives to enhance system capabilities and operational efficiency Ensure high availability, security, and scalability of enterprise infrastructure systems Policies, Procedures, & Performance Monitoring: Establish and enforce policies, procedures, and key performance indicators (KPIs) for infrastructure operations Monitor the operations and performance of server systems to ensure optimal performance and security Implement best practices to maintain a highly reliable, mission-critical, geographically dispersed production environment Technical Issue Resolution & Support: Coordinate and resolve technical issues promptly to minimize downtime and service disruptions Collaborate with internal teams and external vendors to troubleshoot and implement solutions effectively Provide strategic input on technology investments and enhancements Collaboration & Strategic Initiatives: Work closely with IT leadership to align infrastructure strategies with business needs Drive continuous improvement initiatives to enhance infrastructure reliability and efficiency Ensure compliance with regulatory requirements and industry standards MINIMUM QUALIFICATIONS: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience in lieu of can be accepted. Experience: Seven years of experience, including designing and implementing highly complex systems on multiple platforms Technical Expertise: Experience managing a highly reliable, mission-critical, geographically dispersed production environment Strong understanding of enterprise infrastructure, networking, and security best practices Knowledge of cloud-based and on-premises infrastructure solutions Experience with automation, configuration management, and system monitoring tools Skills: Excellent leadership, communication, and problem-solving abilities Ability to work independently and collaboratively in a dynamic environment Strong analytical and decision-making skills Preferred Qualifications: Master's degree in a relevant field Experience with ITIL frameworks and service management best practices Relevant certifications such as PMP, AWS Certified Solutions Architect, or Microsoft Certified: Azure Administrator Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.