Manager, Key Account Management, Grab For Business

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team The Grab For Business team empowers corporate clients across Southeast Asia by streamlining their business travel, food delivery, gifting, and corporate logistics solutions. Within this ecosystem, the Growth Team drives strategy, demand planning, and account cultivation to maximize revenue and corporate user engagement. We are a fast-paced, collaborative, and data-driven team that directly powers Grab's B2B expansion while unlocking new efficiency standards for businesses. Get to Know the Role As the Manager leading the Growth Team for Grab For Business, you will drive strategic initiatives, oversee rigorous demand planning, and champion account nurturing strategies for existing B2B clients. You will directly manage a team of growth-focused specialists, optimizing client retention and account expansion. Reporting directly to the Head of Grab For Business, this hybrid role offers high visibility and leadership career progression. If you thrive on scaling B2B accounts through data-led strategy and innovation, we want to hear from you. Apply today to help shape the future of corporate mobility and services across Southeast Asia! The Critical Tasks You Will Perform Drive Strategic Growth & Account Nurturing: Develop cross-functional retention and account-expansion strategies for existing enterprise accounts to maximize client lifetime value and service adoption. Lead Demand Planning & Forecasting: Formulate accurate demand projections and resource allocation models using advanced analytics to align supply, revenue targets, and market needs. Incorporate Generative AI (GAI) Productivity Tools: Leverage GAI tools for prompt-based market research, automated reporting, account intelligence, and personalized client campaign creation to optimize team productivity. Lead and Enable the Growth Team: Direct day-to-day operations, coach team members on consultative client management, and elevate cross-functional execution across commercial teams. Establish Key Deliverables & Outcomes: Own team key performance indicators (KPIs), focusing on net revenue retention (NRR), client engagement benchmarks, and forecast accuracy. What Essential Skills You Will Need 9+ Years of Relevant B2B Experience: Proven track record in B2B growth, account management, commercial strategy, or demand planning within tech, SaaS, or corporate mobility environments. Strategic Demand Forecasting & Data Analysis: Mastery of demand modeling, B2B pipeline management, and data analysis using SQL, Excel, or visualization software Applied Generative AI (GAI) Capabilities: Practical experience utilizing GenAI engines to augment data analysis, draft workflow automation, and streamline strategic presentations. Commercial Acumen & Account Scaling: In-depth understanding of enterprise sales cycles, retention dynamics, and cross-selling methodologies across varied service lines. Strong managerial and analytical skills, with the ability to analyze sales target and identify the performance gaps. Abity to assess root causes, develop corrective action plans and drive teh team toward achieving sales target. Growth Team Leadership: Demonstrated experience leading and mentoring growth or account management teams, setting measurable frameworks for performance and strategy execution. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.